#digitalcustomer

Simplify 360 is the best omnichannel customer service provider that is devoted to providing businesses with the tools they need to deliver a better digital customer experience through social and messaging channels while boosting customer satisfaction. We help in the empowerment of various brands with software that is easy to use, super customizable, and omnichannel. 

Ecommerce customer personas shouldn't be built solely around gut feelings.

How Contact Centers Keeping Up With Gen C

“Hello, how may I assist you?”

A warm welcome greeting with a question that is already familiar in our ears whenever we call the helpline or customer service of one company or business organization. But little did we know that to be able to deliver such welcoming greeting over the phone, it involves a lot of training.

When I was still a kid, I don’t remember this kind of service was even exist…

Putting People First in Digital Transformation: Culture Change and the Customer Experience

"Focusing on your customer experience in the digital world, building strong, supportive relationships between your marketing and tech teams and being prepared to take on important culture changes will ensure you can not only survive, but thrive in the digital age."

Discerning Digital MD Richard Lucas shares his insight into some important new digital transformation research from Altimeter, PwC and Capgemini.