#decrease frustration

90% shorter processing times

In building permits, Lupapiste has at its best shortened the applying process from 3-4 months to less than a month. In excavation permits, the change has been even more radical; from previous processing time of 3-4 weeks into average of one day.

From 77th to 11th place

In just four years, Norwegian insurer Gjensidige managed to move from 77th to 11th place in the Norwegian customer satisfaction ranking, across all industries

100% loyalty

Loyalty of doctors grew from 70% to 100%.

Reduced waiting time by half

Reducing the waiting time for a nurse appointment from one month to two weeks.

90% drop in waiting time

90% reduction in waiting time from a patient's first visit with their general practitioner through to their final diagnosis at the hospital.