Medical Interpreting That Actually Protects Patients
If you assumed that medical interpreting is purely about taking words from one language and putting them into another, you already have an incomplete understanding of its value. Communication within a healthcare setting is not casual; it is critical to life. Misinterpreting just one word (term) can lead to an incorrect or misdiagnosed condition, a misunderstanding of an individual's symptoms, or misinterpretation of treatment based on unclear instructions, and potentially cause that individual significant harm.
The increase in medical interpreting professionals reflects that there is a considerable and rising demand for this type of service because medical interpreting is not an "option," it is a critical component of healthcare. Without a clear line of communication, it is impossible to deliver and maintain quality healthcare.
The Environment for Healthcare
Healthcare is very complex, and the speed at which it occurs makes it even more challenging; the conditions in this system are fast-paced and high-stakes, with the addition of technical vocabulary, diagnosis terminology, the emotional state of patients and their families, and the potential for legal liability as a result of a misdiagnosed condition.
The Lack of Communication Creates a Hazardous Situation for Patient Safety
When a patient cannot express or fully understand the language being spoken to them because of a language barrier, it is not just an inconvenience; it is a safety risk. In such circumstances, the patient’s family member becomes involved, and someone will have to rely on their best guess or the best effort of bilingual employees. None of these are optimal or functional solutions.
The Right Solution to Hazardous Communication in Healthcare
By working with a qualified certified medical interpreting provider, you can ensure that your patients' conditions, symptoms, diagnoses, and treatment options are communicated accurately, objectively, and completely, without any presumption of knowledge or emotional influences.
Why the Medical Interpreter is Different Than Other Interpreters
You cannot simply use any interpreter in a medical setting. A medical interpreter must have knowledge and a clear understanding of:
Patient rights and informed consent
Confidentiality laws (HIPAA or equivalent)
Tone accuracy (pain levels, symptoms, urgency)
Crisis communication during emergencies
Cultural nuances that affect patient responses
The Need Of A Reliable Medical Interpreter
A lot of clinics and hospitals continue to place their faith in an untrained bilingual employee or a family member as the interpreter for a patient during consultations with physicians. While this may seem to be a convenient solution, it is a shortcut that can jeopardize the quality and accuracy of the communication between the doctor and the patient. A child must not be used to interpret for their parent, as doing so may expose the child's emotional connection to the parent to a bias that may lead to a distortion of the facts.
Additionally, the staff member may not fully comprehend some of the medical terminology being used. Medical interpreting eliminates these risks.
To find a reliable medical interpreter, consider:
Certified healthcare interpreters
Professional interpreting services that specialize in working specifically within clinical environments
On-demand virtual medical interpreting service providers
Hospital-endorsed interpreter registries
Remote medical interpreting is becoming more prevalent, especially in smaller clinics, urgent care facilities and rural hospitals, where there are fewer opportunities for on-site interpreters.
When you book a medical interpreter, the process is fairly simple, but an interpreter may need more clarification to effectively interpret your needs:
Provide medical background information in advance
Communicate what type of appointment will take place (diagnostic, mental health, follow-up, procedure).
Reduce sidebar conversations.
Speak clearly and not too loudly.
Talk to the patient, not the interpreter.
The interpreter is only the vehicle of communication, not the individual you want to speak to.
Medical Interpretation is not just an additional administrative task; it serves as a barrier to prevent loss of dignity, safety, and making medical decisions without proper knowledge. Everyone deserves healthcare; if communication were a barrier, then healthcare couldn't be available to all people. Both of these responsibilities belong together, and that is why they belong together.