#cx829

2025-03-23

March Nights 🥸

This whole March, I mostly worked night shifts again. I got to meet new students and had the chance to work alongside them until the end of the month. It was such a great experience. Getting to learn about different cultures and backgrounds is always fascinating to me.

March was definitely a mixed bag. There were a few days where I encountered some pretty rude passengers, especially when it came to baggage policies. One man in particular stood out. He was extremely frustrated after being told he had to rearrange his luggage because it exceeded the standard allowance by quite a bit. He started lashing out, swearing randomly, and venting his anger at the airline’s policies. It was tough dealing with him because he was so adamant about bringing everything on board. Thankfully, a fellow staff member stepped in and helped me out, and we got through it together.

But on the flip side, there were plenty of kind and easygoing passengers who made the shifts more enjoyable. It’s those little moments of appreciation and calm that help balance out the chaos and remind me why I truly enjoy what I do.

So here comes the first day when we have the opportunity to represent Cathay Pacific Airways as a Customer Service Ambassador.

So here, our main duty is to provide solution of guest's queries and the most important, to make sure everyone is standing in the correct queue so that the right person gets the priority.

Also, on the first day they gave me a Uniform to try for the measurements and it was really nice.

Before every flight, we have briefing in which Duty managers share some details about that flight, for example:- the flight load, where we are going to set up the counters, and the most important- restrictions that must me attended for entering the country for the passengers travelling.