#cuddle clone

The company Cuddle Clones is a joke. I had initially emailed them concerning a Clone that didn’t look like my dog. It was the right color but it’s face look wrong and hit had a few weird white streaks. I ended up asking for a refund and then mailed him in after getting a confirmation that I could receive refund. That was 3 months ago. During that time I sent emails asking about the refund. How long it would take and just politely asking for updates. Everytime, I would mention or ask about the refund. Not once did they mention they weren’t refunding it, or that they were “fixing” the clone and were gonna send it back. Today I unexpectedly received my cuddle clone in the mail again. This time he was black instead of grey and had green eyes. When emailed about it they quickly replied that I didn’t ask for a refund that I had asked for a repair, or for them to fix it, and that it was too late for me to change my mind cause they don’t refund Clones they’ve already fixed. So I’m a little angry. I had been planning to go back to them when the time was right to try again. I will never use Cuddle Clones again. I would not recommend Cuddle Clones to anyone. Not only have I not received a promise refund after 3 month of politely waiting and checking in for updates, but I received a black green eyed dog instead of a grey blue eyed one. That’s the joke. Ask for a refund and get a “fixed” clone that looks even less like my dog then it did before.