#csfam

Here’s our list of some of the top CSM strengths. We know it doesn’t scratch the surface—because CSMs have MANY—so share with us below what else you’ll add!

79% of CS practitioners believe there’ll be major changes to the customer success tech stack over the next two years, according to our 2022 Global Customer Success Intelligence and Automation survey. We believe the consolidation of the CS tech stack is growing in popularity. And because of it, more customer-centric companies are getting unified, strategic, and actionable visibility into their customers’ data. What do you think? Where do you see the CS tech stack being in ✌️years? Get the full report here: https://www.smartkarrot.com/customer-success-survey-2022/

Trying to break into the Customer Success industry but not sure where to start? Or have you started, and you just feel stuck? We got you covered! Check out our guide on how to get your first Customer Success job below: https://www.smartkarrot.com/resources/blog/getting-your-first-customer-success-job/ Have advice on how you got your first CS job? Share with us 👇👇👇!

Being a working parent is difficult—to put it mildly. And more and more CS leaders are starting to understand that creating a family-friendly department is what their team needs. But how exactly can they do that? Check out our post to get nine tips on how to support and empower the parents on your team here: https://www.smartkarrot.com/resources/blog/how-customer-success-leaders-can-empower-parents-on-their-teams/ How do you help the parents on your team have a healthy work-life balance?

POP QUIZ: Do you know what the more common customer success challenges are and, more importantly, how to overcome them? 🧐 Check out our blog post on what the top CS challenges are and how to face them head-on here: https://www.smartkarrot.com/resources/blog/customer-success-challenges/ Are there any other challenges you’ve faced? Share them below + the strategies you used to overcome them.

Calling all Customer Success professionals! Spare 5 quick minutes and take this year’s Global Customer Success Intelligence & Automation Survey to: • Add your voice to the discovery of key CS trends. • Enter to win $300 worth of Amazon gift cards. • Be the first to receive the final report. Take the survey here: https://www.smartkarrot.com/customer-success-survey-2022/

Didn’t have time to watch the Customer Success: Learnings from 2021 and What Lies Ahead in 2022 webinar? We have just what you need! 👇 Check out the key takeaways from our exclusive webinar with insightful quotes from our panelists: Irit Eizips, Peter Armaly, Prithwi Dasgupta, Rick Adams, and Sue Nabeth Moore below. https://www.smartkarrot.com/resources/blog/customer-success-2021-learnings-2022-trends/

Just getting your feet wet in Customer Success and looking for the next must-read book? 📙 Check out what our CEO, Prithwi Dasgupta, recommends, plus his advice ✍ for aspiring CS pros on how to start strong. https://www.quora.com/What-are-the-must-reads-for-someone-who-wants-to-be-world-class-in-SaaS-customer-success?top_ans=270934451