#crmcommunication

Introduction

In the ever-evolving world of Wireless Internet Service Providers (WISPs) and Internet Service Providers (ISPs), the challenges of managing field technicians are ever-present. To address these issues effectively, let us take a Stoic approach, drawing wisdom from the great Roman Emperor and philosopher, Marcus Aurelius, as we dive into managing field technician problems in the context of WISP/ISP operations. We’ll explore how Stoic principles can help handle issues like absences, skill development, and CRM system communication with wisdom, resilience, and grace.

1. Handling Absences with Stoic Resilience

“Objective judgment, now at this very moment. Unselfish action, now at this very moment. Willing acceptance, now at this very moment – of all external events. That’s all you need.” – Marcus Aurelius

Embracing the Stoic philosophy of acceptance, we recognize that absences are an inevitable part of life. Instead of reacting emotionally to these disruptions, apply Stoic principles:

Implement Clear Attendance Policies with Equanimity: Set forth clear attendance policies and enforce them with a calm and objective mind. Recognize that some things are beyond your control, but your response is not.

Cross-Train Technicians with Stoic Resilience: Cross-train your technicians with the knowledge that the unexpected can happen. This not only prepares you for absences but also fortifies your team’s resilience.

Maintain Open Communication with Stoic Wisdom: Encourage open communication with your team. Allow them to express their reasons for absences, and respond with understanding and empathy, as Marcus Aurelius would.

2. Addressing Skill Development with Stoic Wisdom

“Man is affected, not by events, but by the view he takes of them.” – Marcus Aurelius

In the pursuit of knowledge and skill, Stoicism emphasizes our perspective and approach:

Create a Training Program with Stoic Purpose: Develop training programs that align with Stoic values, emphasizing the importance of wisdom and self-improvement. View learning as a path to virtue.

Provide Access to Resources with Stoic Mindfulness: Offer learning resources that empower your technicians to be self-reliant learners, embracing the Stoic principle of inner strength through knowledge.

Encourage Certification with Stoic Virtue: Encourage your technicians to seek certifications not merely as credentials but as a reflection of their commitment to excellence and virtue.

3. Enhancing CRM System Communication with Stoic Equanimity

“Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.” – Marcus Aurelius

To strengthen communication with your CRM system, approach it with Stoic equanimity:

Training and Familiarization with Stoic Clarity: Train your technicians with clarity and patience, emphasizing the importance of accurate data entry as a virtuous act.

Regular Updates with Stoic Diligence: Approach the regular updates of the CRM system with diligence and a focus on the things you can control. Understand that perfection may be unattainable, but your effort is within your power.

Feedback Mechanisms with Stoic Wisdom: Create feedback channels as a means of continuous improvement, not to find fault but to seek better alignment with Stoic ideals.

Monitor Data Quality with Stoic Tranquility: When reviewing data, maintain tranquility, realizing that the truth may not always be what you want it to be. Approach discrepancies as opportunities for growth, not as setbacks.

Conclusion

In navigating the challenges of managing field technicians in WISP/ISP operations, Stoicism provides valuable lessons that resonate with the wisdom of Marcus Aurelius. With the Stoic principles of acceptance, resilience, wisdom, and equanimity, you can address absences, skill development, and CRM system communication with grace and a focus on the things you can control. By embodying these principles, you’ll not only enhance your operational efficiency but also cultivate a culture of Stoic virtue and wisdom within your team.