#cmproblems

Can I go back to work now?

I might be a bitch. I might be a Disney Bitch. 💁🏻 but the one thing the urkes me thee ABSOLUTE most is watching cast members treat guest like shit for no apparent. I was given the task to go around and ask people if they needed a break.. the first cast member I went up to was having a rough time with a party of 14. At first glance I assumed the family was being rude to the CM and she was loosing her patience. But after standing behind her for a few moments I realized the truth. The cast member was not only being rude to our guests but refused to call someone over to do any sort of guest service to fix the problem or see what was the technical issue. She also gave the guests short answers to what the problem "was" and was denying entry to our location to a few members of their party using the phrase "the other of u can't come in" not giving any sort of solutions or options to the ones who "couldn't come in." I watched with out saying a word to understand what was going on and realize I needed to step in because it was too painful to watch. Not to my surprise she finally responded to me and when I prompted her to go now she accepted. I apologized to the family, took over, fixed the problem (there was none) and added a few conversation points to flip their experience before apologizing once more to the Verny sweet family and sending them in. I was in such a state of shock by my peers attitude towards other guests. As a guest I've encountered rude cast members. But NEVER in my 5 years of working for the company have had a peer* be so rude to a family and for that I do want to say this: ***I'm sorry to families who come into any of the parks and encounter a rude cast member. Whether it's just their attitude or a combination of attitude and their unwillingness to help or their inability to do their job-I AM* SORRY. No family should come to "The Happiest Place on Earth" or "Where Dreams Come True" to be treated that way-period.*** P.S. Not all of us are that way. PINKY PROMISE!!

...make me want to punch people in the throat. Wanna know why no one respects you as a leader? Because you come down on everyone the hardest for the littlest things, and yet, you're the biggest violator of those same things when you're not in a lead role.

This girl I got along with really well with who was super nice at work got cross trained at one of the (other) attractions that turns people into (bigger) snobs in our area. She's been getting shifts there all the time now. Tell me how I go in through the FP line and this bitch acts like she doesn't know me, calls me princess/the whole speal, hands me a flik card, and basically sashays away. I was so confused by her complete change in attitude. Like really? But I guess that goes to show ya' ..anything can happen getting cross trained at another attraction.