#cloud-based services

Among the standout features of Lumen's SASE enhancements are Security Service Edge (SSE) capabilities and cloud-hosted gateways. SSE encompasses a suite of cloud-centric security functionalities, including cloud-hosted gateways, which provide secure access to websites and facilitate the sharing of sensitive data. This is complemented by user permission management for software-as-a-service (SaaS) applications in collaboration with leading SD-WAN and security partners.

Like several types of enterprise software, managed services providers can run a phone system on a remote set of servers that support voice, chat, conferencing, and other communication functions. An IP telephone system that runs on the cloud is an excellent alternative to POTS (plain old telephone system) service or a company IP-PBX. Our Zultys cloud service offers a variety of communication functions along with different subscription plans. Read on to learn more about this service and the advantages and disadvantages of going this route versus buying your own hardware. DirecTech is a Long Beach business with the equipment and experience to help a company whether they go the hosted route or run their IP telephones on the cloud.

Considerations for Running Your IP Telephones on the Cloud

Both cloud-based and on-site PBX systems have their uses, but the better option often depends on the company's size. Most companies will likely get more value from a hosted PBX like our Zultys Cloud offering. Consider these advantages of letting managed services provider run your IP telephone system on the cloud:

Cost savings: Cloud-based PBX systems require little or no upfront investment in hardware or infrastructure, making them more cost-effective for smaller businesses.

Scalability: Cloud-based PBX systems are highly scalable and can easily expand to accommodate the growth of a business.

Mobility: Cloud-based PBX systems allow users to access their phone system from anywhere with an internet connection, making it easier for employees to work remotely.

Flexibility: Cloud-based PBX systems offer a wide range of features and software integrations (Zoho, Salesforce, MS Exchange) that can be easily customized to meet the needs of individual users.

Ease of use: Cloud-based PBX systems are generally easier to set up and administer, with the minimal technical expertise required.

Ideally, you would have a company in the area run the system because being local or at least in a neighboring zip code will make support and maintenance a little easier. Regardless of vendor location, there are a few minor issues with a hosted IP-PBX:

Dependence on the internet: Cloud-based PBX systems rely on a stable internet connection. Any disruption to the internet can affect the quality of calls.

Limited control: With a cloud-based PBX, the service provider is responsible for maintaining the system, which means businesses have limited control over the system's features and settings.

Security: Cloud-based PBX systems store data in the cloud, which can raise security concerns. However, reputable IP phone system providers typically implement robust security measures to protect their clients' data.

An on-premises PBX might be cost-effective, but this comes with some disadvantages. The setup cost will be higher because your business must purchase gateways. This phone system's amateur; you need someone with technical knowledge to complete the setup and installation smoothly.

Whether you use a hosted solution or build your own, DirecTech offers some advantages when setting up and running the system. Do not forget that someone must take care of maintenance, support calls, and training once the system is running.

Increased data security may be an important advantage of having your own PBX. Keeping your data mostly behind the company's firewall might be less risky in a regulated industry, where in-house IT staff can keep things secure and comply with applicable regulations.

What You Get with Our Zultys Cloud Service

DirecTech offers a cloud-based unified communication system providing the full range of communication tools you would expect to get in an IP-PBX, including:

Softphones

Mobile support

Presence (status indicators)

Fax support

Call forwarding

Conferencing

Video calling

Instant messaging

Call center functionality

Call recording

Customers also get some software integration features that can be particularly useful across a range of businesses:

Compatibility with Linux, Mac, and Windows devices

Easy integration with Outlook and MS Exchange server

LDAP (Lightweight Directory Access Protocol) integration for directory databases

High reliability through redundant data centers

DirecTech offers five user packages to suit a wide range of business requirements. Customers must choose one of three levels: Standard, Premium, and Contact Center. Zultys Cloud also offers a Contact Center and a Lobby package for call center managers and phone lines requiring only limited services. The three user packages have numerous features in common. They add more call management and supervisory functions at levels beyond Standard.

A Local and Experienced Vendor Matters, Even with Cloud-Based Services

The digital world is a chaotic place. Imagine going smoothly as usual until an untimely outage occurs, resulting in a disaster for your company. According to Singtel, unplanned downtime costs Singaporean businesses over $1 billion annually in lost income, data loss and recovery, and product development delays.

While you may be comfortable with your present IT infrastructure, managing your day-to-day IT environment is critical. Salesforce, the world's biggest CRM service provider, experienced an outage on May 19, 2021, preventing thousands of organizations from accessing their software and impacting numerous global businesses. What is the reason for this? It was taking shortcuts in ordinary procedures that resulted in poor decisions.

What are the uses of Managed IT Services for Businesses?

It's not just about preventing outages regarding IT management; it's also about protecting your company from cyber-attacks. Vulnerabilities in software are the culprit, which hackers take advantage of. In March of this year, Google warned the 2.6 billion individuals who use the browser, advising them to expect an increase in cyberattacks.

While you may believe that an outage at your firm isn't as severe as one at Salesforce, it's always better to be cautious than sorry. According to a study conducted in 2018, an alarming 69 per cent of Singapore-based organizations admitted to being unprepared for cloud service outages and had yet to assess the consequences. There is, however, a simple remedy. Entrusting their IT management to a reputable supplier of managed IT services in Singapore might be a simple and cost-effective approach to avoid such unwanted events.

When you commit the administration of your IT to AsiaPac, we deliver a comprehensive Managed Services IT framework that optimizes IT operations so you can devote more resources and time to other elements of your organization that will help you develop.

Here are some of the bundles we provide:

IT Backup Management

Our Singapore Managed IT Backup Services help to ensure that your vital data is always safe and secure. Our engineers will analyze your information and devise a complete backup strategy. In addition, as part of our service, we will deploy our enterprise Cloud-based backup and recovery system. With regular reporting, we will conduct routine checks on the data's integrity and ensure that resources are used efficiently. We also offer disaster recovery services. When critical systems fail, or a site goes down, such services try to recover lost data and restore operations.

Detection and Response for Management

With our Managed Endpoint Detect & Response (EDR) program, you can protect your IT infrastructure from ransomware. Unlike traditional antivirus software, a Managed EDR application may restore devices to their pre-infection state with a single click. Artificial Intelligence is also used in Managed EDR to detect threats and provide real-time monitoring. It also detects threats before they become a problem, allowing it to keep ahead of even the most advanced ransomware technologies. Say goodbye to time-consuming and ineffective virus scans. Have peace of mind knowing that your systems are monitored in real-time and protected 24 hours a day, seven days a week.

Email Archiving and Protection

With the rise of email scams, Outlook and Gmail's built-in features cannot effectively block harmful and malicious emails. According to Earthweb, phishing emails account for 3.4 billion of all emails received daily around the world. Closer to home, the Singapore Police Force estimated that in 2021, internet scam victims in Singapore lost at least S$633.3 million. More advanced procedures would be required.

AsiaPac's email protection and archiving package integrate malware detection and antivirus technologies to give you the best of both worlds. We monitor your company's emails 24 hours a day, seven days a week, and our round-the-clock defence system eliminates threats before they appear.

Reasons to Choose Managed IT Services 

Proactive and encompassing

When you work with AsiaPac, we aren't just there to assist you in the aftermath of an incident. Our expert managed services support team is dedicated to proactively helping you develop and maintain a robust IT infrastructure and network. It is to avoid any problems or undesirable situations as much as possible before they occur. We greatly anticipate your IT needs and manage your IT environment as if it were our own. We don't believe in taking shortcuts since we want to give our clients the best service possible.

Round-the-Clock Assistance

We stay vigilant and watch your IT systems so you may sleep soundly. We'll keep an eye on your systems around the clock, seven days a week, 365 days a year. Our cutting-edge Next-Generation United Operations Monitoring Center (UOMC) monitors all your networks and equipment around the clock and provides predictive data. We predict approaching equipment failure before it occurs, making IT incident management more efficient. Furthermore, our centre has skilled IT support technicians on standby, ready to respond quickly to emergencies.

Packages that are both affordable and flexible

While we strive to provide our clients with cost-effective, comprehensive solutions, we recognize that one size does not fit all. Every organization is unique, with its own set of IT requirements and service level expectations. As a result, we allow you to mix and match different programs to fulfil and supplement your needs. As a result, you won't have to worry about overpaying for services that aren't being used.

Increased Efficiency in the Workplace

Say goodbye to swarms of notifications, ruined backups, and strings of alarms in server logs. Minor activities, such as software updates, are frequently swept under the rug by businesses. However, doing so may result in a backlog of unrelated work that will take valuable time to resolve and business interruptions.

Our services can help your company become more productive by keeping track of and updating inventory reports. As a result, before advising and conducting essential changes, we may eliminate outdated network information, discrepancies, or shortcomings.

Conclusion

In recent years, technological achievements are making everything better in our lives. It may be in the entertainment sector or medical or Transportation, technological advancements have taken up some pace and it is becoming a hot topic to investigate.

As technology advances, Transportation agencies can deliver services that are more customized, environmentally friendly, and cost-effective. Recently, Demand-Responsive Transportation's growing popularity ensures that communities, particularly in rural regions, have greater access to public transportation than ever before. 

Here is the story about the TIFT county transit agency, which is actively working in Micro transit services. Tift County administers the 5311 rural public transit programs, locally known as Tift Lift through coordination with GDOT. Most called “Demand Responsive services”. The county transit is committed to meet the needs of all users of the system. Hence, all vehicles are lift-equipped to assist riders in wheelchairs, so that the service can be user-accessible friendly. 

With a population of nearly 40000, TIFT county is in the Southern Georgia Region in a predominately rural area. Even though it is a rural area, the transit agency has lodged its own record in daily operations. 

According to the reports of GDOT, the transit agency has registered almost 10000 trips which were collected by QRyde. Their timeline over the years shows that they are maintaining constant growth in the trips they are conducting. 

When looking at all the vehicle-based data, TIFT County is doing very well at providing public transportation trips to residents. 

For the TIFT Transit, the achievement for the long run is very important. Hence, they introduced new technologies in their operations to obtain better results. 

On July 1st, 2021, they introduced a brand-new Let's Ride application which was developed by HBSS. Officials from HBSS have mentioned on their site that their Software is a powerful tool to streamline and manage operations for many uses in different sectors. 

With the help of the Let's Ride application, people can book their tickets online and in advance, so that the trip will be scheduled according to the user's demands. Users can also track their vehicles in real-time to know their ride’s exact location. 

Officials of TIFT county have already introduced the application and are asking their people to use it for more convenience and transparent services.

Do you know! More businesses these days are moving to cloud-based phone systems in order to communicate with customers effectively. Would you like to move your business too?

If yes, EYWAMEDIA, one of the most reliable cloud telephony service providers in Bangalore is here for you.

What is cloud telephony?

We strongly believe Cloud telephony is an effective method of communication that is a cornerstone of any business to get succeeded. It has become extremely popular with the increased ubiquity of cloud storage across all aspects of the business.

EYWAMEDIA provides a cloud-based business phone system providing solutions like virtual phone numbers call management features like call tracking, call recording, Manage Branch details, callers' database, Configure SMS and Email for Phone Call Record, and more.

Phone Call Summary

Phone Call Records

Manage Branch Details

SMS Text

We help you move your business communication setup to the best cloud telephony platform in Bangalore. Focusing more on reduced costs and increased productivity, we provide the best customer experience.

About EYWAMEDIA:

Relying on the Customer Journey and Experience Management, we started EYWAMEDIA with the vision of creating a distributed on-demand platform, across the offline and online world. This initial vision led to an intuitive, workable platform to automate customer experience across the enterprise world using both indigenously and patentable software and hardware. Our unique platform provided the essential base in understanding customer expectations thus resulting in the enhancement of ROI for marketing and transformation spends by customers.

Our team from across the globe collaborates and executes their ideas that have exceeded client's expectations. From this simple, yet powerful idea EYWAMEDIA has grown into a global organization with offices and clients throughout the globe.