#checkoutchick

So to get strait into it I was serving a lady, let's call her Mrs Ripoff.

Mrs Ripoff's grocery bill came to $21.50. She gave me EXACTLY $21.50. She counted it herself then I picked it up and counted it again then put it in my register and gave her the receipt. Did she walk away & get on with her day? No. Instead she persisted that I didn't give her $1 change. I explained I was 100% certain she gave me a $1 coin & not a $2, I even looked through my one dollar coin section to see if there was a two dollar coin I had mistaken.

Now I know what you're thinking; Why didn't you just give her $1? Well if I re-lived the moment I would have based on what followed. But at the time that kind of thing feels like a personal attack and I knew I wasn't wrong.

At this point I thought she had given up and left the shop. I was unfortunately wrong.  Mrs Ripoff had gone to the service desk and gotten my supervisor to come over. ARE YOU FUCKING SERIOUS!?!? IT'S ONE FUCKING DOLLAR!! So anyway, my supervisor who we'll call Sarah for now, came over and counted my register with me and guess what? That's right, my register was not over $1.

Now at this point I thought it was finally over but Sarah talked to the lady & then gave the lady $1... WHAT!? Are you fucking kidding me? Why did we go through and bother counting all my money if you were going to just give her the $1 anyway? It makes no fucking sense, especially seen as we just proved that lady wrong. I understand if "we need to keep the costumers happy" that's fine, but then why did we count my register?

Anyway that lady apparently said that she's been short changed a few times at our store but if you ask me I think she's intentionally trying to rip us off.