#chatbot building

Intent chaining in chatbot building helps us make our chatbot smarter by adding a pinch of complexity so it can successfully tackle real-world use cases.

While fulfilling an intent, a chatbot building might need some extra information from the user, for which it might need to shift to another (coherent) intent, get the desired result, and restart executing the previous intent from where it left off. The key idea here is to maintain the state of the bot where it needs to be while switching between intents. This is called Intent Chaining.

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