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What Would Alan Turing Say About AI Chatbots? Some thoughts... #AI #chatbot #

A few years ago I wrote on another site about something called Google Duplex that was being described as the world’s most lifelike chatbot. It could carry out natural conversations by mimicking a human voice. This “assistant” could autonomously complete tasks such as calling to book an appointment, making a restaurant reservation, or calling the library to verify their hours. Duplex can complete…

It’s been a little over a year since the pandemic started which sped up the virtualization of human lives. Businesses are now aggressively expanding digitally and are trying to fill the void with more automation and efficient workflows. About 60% of organizations have pursued a complete digital rehaul due to the pandemic.

Why is the humanization of Conversational AI important?

Automation may help with costs, workflow management, but it can also be alienating, especially in a pandemic when most humans feel isolated, lonely, and cut off from the rest of the world.

Consumers are now looking to have meaningful interactions online, even if it involves returning a sweater or buying a new router. They don’t want to interact with a static bot that is modeled to generate generic, contrived, and awkward responses.

How can retailers get over this massive chatbot block? By creating a better customer experience. How can they do that? By showing that they care. But the data is massive, and the market segments are endless.

How Conversational AI boosts customer experiences

Conversational AI is not just another user interface.

It goes above and beyond and helps create a positive user experience. With natural language processing, a virtual sales assistant can learn from customer interactions and continuously improve its ability to resolve problems.

This real-time fine-tuning helps customers by:

understanding the tonality of human language and emotions/sentiments and providing them an appropriate yet personalized response;

handling complex requests and only re-clarifying when necessary as opposed to seeking it as a standard function;

using past and current interactions to quickly identify the right product for them from an expansive catalog base;

being available 24×7, with no limitations like holidays and office hours;

providing multimedia support like speech to text functions, video functions; and

scheduling pickups and drops, helping them with submitting claims.

Conversational AI eliminates the negative experience of dealing with an unhelpful chatbot.

With a virtual sales assistant that is fuelled by AI technology, you can provide your customers with quick, consistent, and suitable answers across all applications, platforms, devices, or channels. Conversational AI can also help retailers and their employees with tasks and improve workflow in an organization.

CoreView knows how to get Conversational AI to leverage data and create a model that strategizes, personalizes recommendations and answers, helps in setting up follow-ups or even after-sales services without alienating your customer base.

Ping us at [email protected] for complimentary strategic consultation.

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