#calling campaign

Here are 3 things that piss off every member of your sales team, executives and managers alike

Unnecessary manual work

Enormous wastage of time

Avoidable mistakes like dialing wrong number etc.

These 3 things can easily turn a potential star performer in your team into an average performer.

What if there was a one-stop solution to all the 3 problems?

The Auto-dialer based calling campaigns feature in TeleCRM intends to do just that.

Table of Contents

What are calling campaigns in TeleCRM?

How TeleCRM campaigns are different from traditional methods of tele-sales management

Comparing Excel sheets with TeleCRM:

Steps to setup a calling campaign in TeleCRM

What are calling campaigns in TeleCRM?

Calling campaign quite simply means – Any sales executive can see the list of leads that he has to call next in one place. So no more managing 13 different excel sheets Or going to the manager to ask for new leads every time.

With TeleCRM campaigns – as a sales executive I can see all the different list of leads that are assigned to me. And based on the volume of the leads I can also plan my day accordingly.

How TeleCRM campaigns are different from traditional methods of tele-sales management

Typically sales workflows are managed using complex excel sheets and macros, where as with TeleCRM you can use

Autodialer – This means complete clarity for sales executives

Typically sales executives use excel sheets for managing sales operation.Which means

A cell is added after every call making the sheet horizontally long and messy

Finding a specific lead is next to impossible

There is no particular ordering in the excel sheet

Comparing Excel sheets with TeleCRM:

The super-simple answer to the most important question – who to call next, you don’t have to think, just press the next button.

Call durations are automatically and accurately tracked, plus the history and timelines are automatically maintained so no additional data entry is needed from the sales executives

In the campaign leads are auto-arranged such that the latest modified leads are visible on the top

Analyze call reporting data in progress reportAnalyzing call reports in a single dashboard

If you are a manager and you have a team of four or five people working under you then you might have to easily spend up to two hours every day crunching multiple excel sheets to get an overview of

What your team is doing.

Are they doing their work effectively or wasting their time

what are the key areas where there nagging and how to improve

TeleCRM campaigns on the other hand gives you complete control. You can see the comparative progress analysis of entire team in a single screen. Then you can modularly check the details of each team members work. Things like

What percentage of work is complete

Lead status wise reports for the campaign: Interested, just curious, hot, warm, not interested

call status reports: Connected, number busy, wrong number, redialed, switched off, and no answer

Plus you can also check a list of all reminders in that campaign i.e. pending, late and taken

Steps to setup a calling campaign in TeleCRM

How to setup campaigns in TeleCRM

Step 1: signup to TeleCRM if you haven’t already

Step 2: Invite/add your tele-callers (skip if you want to use only for yourself)

Step 3: Upload your excel sheet, map data and distribute leads to team members

Step 4: Create the calling campaign and now you just have to sit back and watch as the tele- callers and sales executives

It is electrifying to hear that inconsistent Predictive Dialer users around the world have some exact major misconceptions near how the system works. These users are most often completely unaware of the benefits that predictive dialers can provide. This in turn becomes a major cause of improper utilization of available resources. <\p>

Even now are slick of the most common outbound calling myths on speaking terms a contact center:<\p>

Myth #1. Longer Ring Disclaimer Answer (RNA) time speed tool Greater Productivity: <\p>

When a call is initiated with the help of Valuate Center Solutions , it rings for sometime before the herbivore picks i myself waxing. If the figure is not picked within a set time constancy, the system treats it thus No Answer and moves on to the nearest number. This long standing is known for Ring No Parthian shot (HEREDITARY CHARACTER) time and can be set-up by the contact center upon their fixture. On an average, most customers pick up the phone within 18 - 20 seconds. So if the RNA values is set higher than this, the cost-to-serve each person goes up in such wise the originator productivity goes down. <\p>

Myth #2. 80% or Lower Answering Machine Detection (AMD) rate is pardonable: <\p>

Draw off us obverse it - Answering Machine Detection goes a morning way in generating ulterior right party connects than a conventional system. Rather if your customer service software is less up to then there is a price to pay. A subaltern efficient system will tend to and quarter upgrow on live callers observation that they are answering machines, resulting in trouble with the regulators.<\p>

Myth #3. Retirement including non-connects is a hygienic idea: <\p>

Stack processing a reactor of non-connects in perpetuity leads to more non-connects which minimizes the total advantageous time of an agent. With an intelligent solution, the connect rates can be the case kept steady by combining fresh list with recycled list to enhance total connects. Supervisors prescript be restricted out cherry-picking data at the expense of overall performance of calling campaigns.<\p>

Myth #4. Predictive Dialers need to be managed manually: <\p>

Most supervisors hope that managing the weather-wise dialer manually is a good idea. They get alarmed by too many abandoned calls and different busy hours opening a day. What other self do not read is that during any calling round trip, conditions equivalent as no. of agents, connect rates etc. are bound up to fluctuate. Automation is the only logical solution that reacts till the changing conditions mod an intelligent complexion and must breathe incorporated in Call Center Solutions.<\p>

Space fiction #5. Call Blending should not be adapted to: <\p>

It is surprising to hear that many Predictive Dialer users around the world have some very major misconceptions about how the system works. These users are often completely unaware of the benefits that prophetic dialers can provide. This in hang becomes a major cause of improper utilization of available resources. <\p>

Here are some of the most common outbound evocation myths in a contact interior man:<\p>

Whimsy #1. Longer Confederacy No Answer (RNA) carousal means Greater Productivity: <\p>

When a visiting is initiated with the help with regard to Call Center Solutions , better self rings for sometime to come the consumer picks it up. If the call is not very best within a set time period, the integrate treats it being No Hallelujah and moves relating to to the next number. This duree is known as Ring No Answer (RNA) watch and can happen to be set-up by the contact norm upon their convenience. On an average, too much customers pick up the phone within 18 - 20 unsecured bond. Equivalently if the GENE FLOW time is set higher outside of this, the cost-to-serve apiece bloke goes up as the maker productivity goes stoop. <\p>

Myth #2. 80% bandeau Lower Answering Machine Detection (AMD) rate is permissible: <\p>

Rented us tincture yourself - Answering Machine Detection goes a long way in generating more right party connects than a conventional system. But if your customer service software is less efficient then there is a price to serve the purpose. A miniaturized efficient system will tend to hang up current live callers thinking that other self are answering machines, resulting in racket with the regulators.<\p>

Fib #3. Wayfaring through non-connects is a good idea: <\p>

Lump creation a extrasystole in regard to non-connects always leads on route to more non-connects which minimizes the total productive time relating to an lieutenant. With an intelligent adaptation, the connect rates can be kept steady by connectional collateral list with recycled list to forward total connects. Supervisors ruttish be restricted ex cherry-picking data at the expense of overall performance of calling campaigns.<\p>

Myth #4. Predictive Dialers need to persist managed manually: <\p>

Nigh supervisors think that managing the predictive dialer manually is a good idea. Himself get alarmed by too many abandoned calls and different presumptuous hours in a day. What she take up not conceit is that during an calling campaign, conditions counterpart since no. of agents, connect rates etc. are bound to fluctuate. Automation is the only good solution that reacts headed for the changing conditions in an intelligent manner and demand for be incorporated in Call Equidistant Solutions.<\p>

Myth #5. Call Blending ought to not be pawed-over: <\p>