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Sometimes it feels impossible to not multitask within a given workday. When on the phone with a customer, agents are responsible for juggling the incoming information that a customer provides while processing data presented on the screen in front of them. Have you ever noticed how exhausted you feel after doing that for several hours?

Agents may have more success by practicing active listening when working with customers. The Wall Street Journal’s Elizabeth Bernstein laid out the definition of active listening: Fully interacting with another person, without distraction. However, this can be difficult to do when worrying about average handle time and resolving the call quickly.

Read more: https://callminer.com/blog/multi-tasking-active-listening/

24/7 Support Services will help you find the ERP software that best fits your organization’s budget, timeframe, industry and operational needs. Our ERP service offerings not only utilize methodology but represent our 360-degree focus on every task necessary to ensure our clients achieve the most business benefits possible. It can reduce administrative time so that you and your staff could spend more time with clients.

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.”

– Doug Warner

We offer Customer service solutions like VOIP, CRM, LiveChat, Email Support, ERP, Accounting, Web Hosting and Virtualization that can help you manage each step of your customer life cycle. We also cover all aspects of BPO Industry either via phone, livechat, email and even extending our services with social media all throughout the web.

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