Is Freeform’s Silence Damaging Their Reputation?
BuzzFeed Community. June 15, 2018.
The Disney-owned network is facing increasing pressure as fans of the show Shadowhunters campaign to save it, and cracks are beginning to show.
On June 9th, Freeform executives including Karey Burke and Tom Aschiem, spoke at the ATX Television Film Festival about their Evolution of Marketing campaign.
This was five days after the announcement of the cancellation, and ATX's website describes Freeform's seminar as being about capturing the attention of the 18-34 demographic, discussing how to harness 'narratives that are inclusive, diverse, raw, powerful, and smart'. Arguably, Shadowhunters is all of those things; with strong LGBTQ+ representation and a diverse cast, it explores difficult topics like addiction, abuse, and institutional racism, and it has a narrative that unashamedly encourages the viewer to find strength and safety in those they love, but the show was notably excluded.
This seminar is last time the company officially said anything about Shadowhunters, nearly a week ago. Tom Aschiem contradicted Burke's earlier statement they were 'at peace' with the decision because it was 'economic' by saying the company felt 'rotten' to let people down. This was prompted by an outpouring of grief, frustration and anger by the fans, who felt that a fourth season had been all but promised, but they have not commented on anything since then. This silence appears to be, more and more, a decision Freeform are suffering for.
Since the announcement of the cancellation eleven days ago, the #SaveShadowhunters campaign has proved an invested audience can be far more powerful than a large one- and they blame Freeform for the cancellation.
The reaction was almost instant. Armed with nothing but keyboards, gritty determination, and adoration of their show, they coordinated hashtags on Twitter, (permanent ones and ones that change daily), started a petition, and began to send emails to Freeform, Netflix, Hulu and Amazon, to name a few. All of this is impressive, but nothing unheard of. However, the Shadowhunters fandom seem intent on thriving off 'unheard of'.
Their petition has reached over 117,000 signatures. Their total tweet count is over 10 million. They've raised nearly $3,500 in campaign funds, and $11,000 for The Trevor Project in six days. For The Trevor Project fundraiser, they've opened a merchandise store, which has its own Twitter. They've made a #SaveShadowhunters Snapchat filter. They have Google documents with plans of action, titled 'A Guide To Raising Hell'. They've emailed so many streaming services and networks so many times members of their customer service teams have been talked into starting watching the show- just ask Santiago from Netflix.
Unfortunately, these staggering achievements are the result of frustration. In the six days since Tom Aschiem's statement, the silence on Freeform's part has been angering fans more, flooding every post on @FreeformTV with hundreds of comments demanding the show be renewed and they be listened to. The social media account should be used to promote current shows and engage with fans but it's essentially unusable- fans of other shows have even commented on it, annoyed by the handle being the target. At best, every post the handle shares currently becomes synonymous with the #SaveShadowhunters hashtag, and at worst, it looks unprofessional. It should be obvious that the publicity team has to do some serious damage control, and fast, but not even that prompted some kind of response from them.
Not making a statement on anything related to Shadowhunters has also meant many serious accusations levelled at Freeform have gone unchallenged.
The first accusation made by fans of Shadowhunters was that that posts about The Trevor Project fundraiser were being deleted from the company's community page on Facebook, detailed in this article. This prompted exploration into the company's values, supposedly 'inclusive', and several fans have argued that Freeform does not care about representation, but rather about exploiting the LGBTQ+ community and diversity of their cast for views and attention. One fan simply said 'imagine thinking freeform actually cares about representation', and another pointed out The Fosters, also known for its inclusion, was cancelled by the same network. They've even argued that season three was sabotaged by the company to cancel it, giving it no promotion, because they don't own the full rights and therefore don't make as much money off it as other original shows, like The Bold Type. This claim has been backed up by evidence produced by fans, such as the above video and analysing the promotional material of the partner company, Netflix, in comparison. These accusations, particularly unaddressed, are not doing the company's reputation motto, 'A Little Forward', any favours- some fans even making parody edits of the Freeform logo with 'A Little Backward'.
It's time they call Freeform out on this. This network has been wrongly praised for being inclusive for too long now. Representation for the sake of representation doesn't matter anymore. You have to value it, treat it right. #SaveShadowhunters
How they say they care about LGBT+ community yet cancelled it's inclusive show during pride month. How they have Malec in their pinned tweet, yet they refuse to acknowledge their impact in their summits. #SaveShadowhunters
The noise fans have been making has caught the attention of media outlets, and with the silence from Freeform, only their perspective on the cancellation is being reported.
Performing best for the network in Teen Choice Award nominations out of all their shows, with seven as of today, the success of Shadowhunters with fans has finally proved impossible to ignore for Freeform. For the first time since the cancellation, the official Twitter handle @ShadowhuntersTV tweeted, although it is worth noting it was not met by overwhelming joy by the fans. One sniped in the comments 'Oh. How kind of you to finally mention it. Slow clap' in light of how the fans had been talking about it for hours, organising themselves for voting, and that the fans had been talking about the show for the past ten days but had heard nothing from the Freeform-operated account.
This near-military organisation the fans are working under hasn't gone unnoticed, either. Multiple news organisations have started reporting on everything the fans are saying and achieving, and People Now even reported on the fan response to the cancellation on 13th June. In the report they revealed the reason they heard about the #SaveShadowhunters movement was because Freeform retweeted one of their interviews with with the cast of Cloak & Dagger, and Shadowhunter fans took over the comment section. Not only are their social media accounts unusable, but their inaction, resulting in the fans continued bombardment of their social media accounts, has resulted in everything they touch being at risk. Surely this cannot be good for their professional reputation, and you have to wonder where their PR and social media teams are. Are they ignoring the problem? Is there a strategy? Are they going to say anything, ever, about any of this?
The fact remains that while Freeform stays silent, they can do nothing to salvage their relationship with a vocal group of their existing 18-34 demographic.
Many Shadowhunter fans have vowed not to touch the network until it sells the license to Shadowhunters, some going as far as deleting the Freeform app from their phones and calling the cable companies to stop receiving the channel altogether. Others have said they don't trust the company to do representation justice because it's more concerned with money, and some have pointed out silence is how the company dealt with one of their actors saying a slur in a livestream last year, which also did not work out well for them. By the time an apology video was released, many fans had already made up their mind it was unforgivable.
Shadowhunter fans have been utterly loyal to their show, and its network, until now. Destroying that relationship could affect Freeform's other shows and ratings, and it seems in the company's interests to move fast and make a statement, addressing all of these issues, before any chance of building a bridge with their target audience becomes impossible.