Nov 28, 2023
In this blog, we will explore the incredible potential of Voice OBD and bulk SMS for election campaigns to reach, engage, and inspire voters
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In this blog, we will explore the incredible potential of Voice OBD and bulk SMS for election campaigns to reach, engage, and inspire voters
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IVR in today’s business
IVR (INTERACTIVE VOICE RESPONSE)
Our company Cloudshope Technologies Pvt Ltd is a leading Cloud Telephony industry in India. We provide many services. One of our services is IVR (Interactive Voice Response).It is a smartest way to manage your calling services. IVR is a technology through which humans can interact to computer directly through a voice. Through this service customers can interact with the host system of the company via a telephone or speech recognition. These systems respond through a pre- recorded voice or a DTMF tone which further directs users to how to proceed and asks the users to choose an option from the set menu which accepts an input from the caller through the keypad. The system then offers solutions to the customer’s queries according to the input given by the user.
IVR service can be used in many sectors:
Banking: IVR service can be used to extend business hours to a 24/7 operation. Customers can check their transaction histories as well as make payments and transfer.
Medical: Hospitals and clinics use IVR service through which patients can access their test results.
Surveying and polls: IVR service can be used for any surveys and can also be used for televoting for game shows.
Ticketing and reservation: Through IVR service customers can book their tickets and reservations.
Educational Institutions: Parents can access the status of fees, attendance, marks of their child through this service.
Benefits of IVR:
Increases the efficiency of the Customer.
The call can be directly transferred or routed to an agent for further complex queries.
Reduce the operational costs.
Increases the customer satisfaction rate.
Allows the users to record a voicemail or use a pre-recorded voice message.
Simple and easy to use
Multi-language support available
Can handle many calls at the same time
Unlimited customer access is allowed
Available 24/7 to assist clients with their queries readily.
IVR makes entire process less error prone and more accurate.
Increases productivity of the company
Calls are resolved on the first attempt which decreases the customer waiting time.
Unlimited channels are available
Creates a better company image among the customers
Reliable, flexible and efficient services