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Certo’s Supervision: Concepts and Skill-Building 8e prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Test bank for Supervision Concepts and Skill Building 9th Edition by Samuel Certo

Table of Content:

PART ONE What Is a Supervisor?

Chapter 1

Supervision: Tradition and Contemporary Trends

PART TWO Modern Supervision Challenges

Chapter 2

Ensuring High Quality and Productivity

Chapter 3

Groups, Teams, and Powerful Meetings

Chapter 4

Corporate Social Responsibility, Ethics, and Sustainability

Chapter 5

Managing Diversity

PART THREE Functions of the Supervisor

Chapter 6

Reaching Goals: Plans and Controls

Chapter 7

Organizing and Authority

Chapter 8

The Supervisor as Leader

Chapter 9

Problem Solving, Decision Making, and Creativity

PART FOUR Skills of the Supervisor

Chapter 10

Communication: Theory and Modern Media

Chapter 11

Motivating Employees

Chapter 12

Problem Employees: Counseling and Discipline

Chapter 13

Managing Time and Stress

Chapter 14

Managing Conflict and Change

PART FIVE Supervision and Human Resources

Chapter 15

Selecting Employees

Chapter 16

Providing Orientation and Training

Chapter 17

Appraising Performance

Product Details:

Language: English

ISBN-10: 007772061X

ISBN-13: 978-0077720612

ISBN-13: 9780077720612

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Test Bank for Supervision Concepts and Skill Building 8th Edition Certo by Samuel Certo

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