#brickfish

Your Lack of Responsiveness is Destroying Your Social Media Strategy

The folks at Brickfish, a firm that assists major brands with their social, mobile and digital strategies have put together this infographic that provides insight to a huge issue in social media. Most brands think they provide superior customer service on social media but the reality is that 92% of consumers disagree!

Ouch. We’ve said it before but too many companies decide to utilize social…