#bpolife

Settling In at Qualfon: New Beginnings and Quiet Lessons

My training at Qualfon is off to a smooth and steady start. The environment is new, yet surprisingly welcoming, and I’ve met both new faces and familiar ones. We’re currently learning the basics of the account and getting hands-on with the tools we’ll soon be using on the production floor. At first, it felt overwhelming — so much to absorb at once — but once I started to get the hang of it, things became manageable.

I spent most of the first few days familiarizing myself with the systems, workflows, and expectations. There’s a lot to prioritize, but I’ve managed to stay afloat, which I’m proud of. I’ve also met people I naturally blended in with — sharing laughs and light-hearted moments before the real pressure of live calls kicks in. These training days remind me of how valuable it is to enjoy the process before things become more routine.

One thing I’ve been reflecting on lately is my tendency to be outgoing and overly open. I enjoy connecting with people — it’s part of who I am — but I’m learning the value of setting boundaries. I often forget that not everyone is as open, and that many people carry quiet burdens and past experiences that make them cautious in forming bonds. It’s something I want to be more mindful of moving forward — not just for them, but for myself too.

I don’t know how long I’ll stay here, but I want to make it meaningful. I’m slowly letting go of the paycheck-to-paycheck mindset. What I really want is to build something — a career with purpose, stability, and growth. I know it’s just the beginning, but I feel hopeful.

Three days in, and it’s already been a blast. Let’s see where this path takes me.

Continuing from my last entry, I just want to say—I’ll really miss being on this team.

Working with Team Gelo wasn’t just about surviving the night shifts or improving KPIs—it was about feeling like I belonged. My teammates were incredibly accommodating, and I honestly had fun every time I came to work. For once, going to work didn’t feel isolating. I felt like I was part of something. I felt like I had a social life, too.

One of the highlights for me was making a close friend within the team. She’s super fun to hang out with, and our little conversations added life to each shift. There were just so many fun and interactive moments that made work feel lighter.

But beyond the friendships and laughter, what really stuck with me were the coaching sessions with TL Gelo. Every discussion—whether it was about my DSATs, missed opportunities, or ways to improve my call handling—left an impression on me. I made sure to apply every lesson on my future calls.

TL Gelo was strict when it came to attendance and team performance—but that’s something I admired about him. He’s competitive in a good way, and he really knows how to connect with people. Kind of like TL Shane—who also helped me grow a lot as an agent. I'm really grateful I got to be under both of their wings.

We didn’t really talk deeply about our personal lives, but it was clear to me that TL Gelo cares about his team. He understood the balance between being professional and being human. Work wasn’t always serious—we had fun too.

One of my most memorable (and kind of embarrassing) moments? During our teambuilding at the beach, I ended up piggybacking TL Gelo while swimming—because I’m not exactly the best swimmer, haha. My teammates laughed at me like I was some kid who needed help from an adult to reach the shore. Yeah, it was awkward, but TL Gelo was chill about it, and I appreciated that. Hopefully, next time we have teambuilding... I won’t need a piggyback ride. 😅

What I respect most is how he stays professional at work, always ensuring the team’s performance is in shape—even during tough times. When our metrics weren’t looking good, he never lost his cool. Instead, he coached us constructively and reminded us of the responsibility we carry as agents.

I’ll miss the team lunches, the random chitchats, the “how was your weekend?” type of talks. There’s too much to list down, but every small memory added up to something big: a work experience that didn’t feel like a burden.

I’ll carry everything I’ve learned from TL Gelo and TL Shane moving forward—especially the action plans, the guidance, and the belief that I can do better. I’ve been really lucky to have had great team leaders these past seven months.

It’s been a good three months with Team Gelo. And who knows? Maybe someday, I’ll find myself back in the team again.