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While automation is certainly a buzzword for businesses that envision scaling up, RPA (Robotic Process Automation) and BPA (Business Process Automation) do seem to confuse entrepreneurs more often than not. Differences are not apparent but real, and in fact, robotic process automation companies will help you understand this before you even adopt RPA.

As startups, small and medium businesses as well as enterprises adopt a vision that is increasingly customer-centric, business process automation and robotic process automation companies step forth to provide sounder automation, deeper insights and better stratgizing to customer-centric enterprises.

How is RPA Different from BPA?

Business Process Automation, also known as Business Process Management is a rather holistic process, of which RPA is a part.

BPM is an approach that aims to holistically automate as well as optimize business processes from end to end. RPA, on the other hand, automates only certain processes that are repetitive in nature and can be governed by a set of rules.

Should it Be “And” Rather than “Versus” in this Case?

When we talk of these two technologies, it’s important to remember that RPA could very well be a subset of BPA/BPM. While hiring the services of an RPA company is a wise decision, the decision applies to only a certain type of your business processes.

Whereas BPM aims to identify and optimize the all the processes that make any business better on the whole, RPA only pertains to the optimization (through software) of those processes which mimic human activities that are repetitive in task and do not require much human discretion. There processes are labor-intensive, are repeated several times during the day, and are highly transactional. These software work on rule-driven automation principles and are often called bots. BPA process optimization is,  however, on the business level and pertains largely to business models.

Nevertheless, one a process has been automated, no matter through BPA or RPA, the job is certainly made easier and the data, reports, and analytics make it easy to see translate processes into numbers, see where what is lacking and maker amends. Whether it is ace BPA consultants or top RPA vendors, there is a lot of help coming in for businesses that not only want to automate their processes but also optimize it to the fullest to increase their return on investments as well as revenues down the line.

So, it’s RPA as Well as Business Process Automation Services for Enterprises

Automation (either kind in this particular case) is all about diminishing wastage and costs in the long run and about optimizing results and revenues. Today, when enterprises are more customer-centric than ever, these two—RPA and BPA—work together to optimize business as well repetitive processes in the way of improving the businesses responsiveness towards the customer.