Why Should Organizations Choose RPA Managed Services Over In-House Automation?
In the current business world, time is a very valuable resource, and the work flow depends on efficiency. Automation, especially through Robotics Process Automation, has proven to become more functional in enabling a reduction of excessive human interventions. Even if it is wise to develop an in-house automation team, there are key benefits associated with managed RPA services that explain why organizations should seek the help of the latter.
Here's why more and more organizations are choosing external expertise for their RPA needs:
Faster Implementation and Time-to-Value: Developing an effective Centre of Excellence for RPA services demands a substantial amount of time, and a lot of effort goes into recruitment activities, training, and infrastructure development. The implementation of IT management services is more efficient with MSPs as they already have the knowledge and tools in place, so it is faster to gain a return on investment. According to data gathered from numerous industries, first-order automation gains through engaging managed services run approximately 40% better than those achieved by setting up in-house centers of excellence.
Access to Specialized Skills and Experience: Today RPA services is a rapidly developing industry. Managed service providers employ teams of certified professionals with diverse experience across various industries and RPA service platforms. They also provide access to best practice ideas, new and improved techniques, and niche solutions for particular types of business, aspects which cannot easily or inexpensively be duplicated in-house. Data collected using the current survey shows that 65% of the companies are outsourcing RPA with a primary motivation to access specialized skills.
Cost Efficiency and Predictable Expenses: On the other hand, although in-house automation becomes cheaper in the long run, the upfront cost of personnel hiring and training, software purchase, and maintenance is considerably high and variable. Managed services are given on a subscription basis, and this factor eliminates the element of uncertainty, resulting in lower costs. Researches also indicate that outsourcing of RPA services may make the costs to be decreased by about 30% lower than if it was to be done internally.
Scalability and Flexibility: Business needs fluctuate. Managed RPA services permit the demand for capacity for automation to be adjusted according to the requirements, and is not restricted just like the hiring of employees or purchasing more equipment that is required for permanent automation services. This is important for meeting the ever-changing market needs and the growth of the business. There is information that organizations cooperating with managed services enjoy 25% more freedom in scaling up their automation processes.
Focus on Core Business Activities: Outsourcing an RPA project creates the need for an in-house in-IT team to run and maintain the project away from its core business functions. For this reason, when one hires the services of an MSP, internal teams are relieved of handling tasks that can otherwise be tedious and time-consuming, leaving them time to work on more pressing issues for the organization, such as business development. In another view, outsourcing of RPA, like other non-core businesses, can enhance organizational focus by about 50%.
Continuous Support and Maintenance: However, for the RPA application to gain an adequate amount of functionality, it has to be monitored, maintained, and updated over time. Another benefit of MSP is availability of workforce support on such tasks as this relieves internal IT and the business. However, the total availability of RPA services can be enhanced to the optimum level as some of RPA services providers have an availability of 99.9% in some cases.
Selecting the right partner is, therefore, essential when engaging in RPA services. Different organizations that provide RPA services are Accenture, Tata Consultancy Services (TCS), Suma Soft, Infosys, and Wipro. Assessing the competence, the years of experience and services they offered will assist before choosing the appropriate service provider that will meet the needs of your organization for the future automation plans.
