Worst Experience: Shopping with Boutine L.A.
This is a caution to anyone considering to purchase from the company, BoutineLa. I had the worst possible experience with them. Ordered a suit, they sent the wrong sizes. I sent them back for an exchange and didn’t hear anything from them for almost a month, and the tracking on the shipment stated it arrived at their facility only a week and a half after I mailed it. Finally after posting complaints on their Facebook page, I received an email stating they had emailed me previously and the item was now out of stock. I never got any email prior. They offered store credit in the email, which I accepted. However, I never got any reply from them after that. I sent several emails requesting a refund because of the poor customer service and because I didn’t want to risk going through this all over again. It’s been 3 months since the initial purchase and still product, or money back and still no response from their “customer service”.Â
Many others have also posted complaining they did not receive any product and BoutineLa is not responding to their emails. They also have been deleting complaints in regards to this. To anyone who has experienced this, feel free to share your story so that others do not get scammed and have their money stolen.
