New doctor changed the dosage of one of my drugs last month. Got it filled, figured I didn't need to notify the pharmacy that there was a change since they handled both prescriptions.
Apparently I was far too generous in my assumption of the intelligence of their computer system. If I go in and talk to somebody, they'll figure it out quickly. But the website won't let me say, "no".
There's somebody in charge that assumed that people will pick up the 'script to stop the nagging, and thus the store gets a bit more cash. Doing that 100,000 times adds up.
Call me obdurate. I'm here to prove that the losses in wasting the time of staff making automated calls, then having to restock the stuff when I won't pick it up are larger than any payment they might receive from insurance.
