Walking among the pilgrims to the Badarinath Temple was a remarkable experience. While I was there, I was in disbeleif that I was there. When I look at this photo I am in disbelief that it’s me in the photo. (Badrinath, Uttarakhand, India, 2009)

बद्रीनाथ धाम के खुले कपाट

उत्तराखंड के गढ़वाल स्थित बद्रीनाथ धाम के कपाट शीतकाल में छह माह बंद रहने के बाद मंगलवार तड़के ब्रह्ममुहूर्त में खोल दिए गए। कोरोना वायरस संक्रमण के चलते अन्य धामों की तरह बद्रीनाथ के कपाट खोले जाने के दौरान भी श्रद्धालुओं को उपस्थित रहने की अनुमति नहीं दी गई। मंत्रोच्चार के बीच प्रात: सवा चार बजे भगवान बद्रीविशाल के पट खोले गए। मुख्य पुजारी रावल ईश्वरीप्रसाद नंबूदरी ने गर्भगृह में प्रवेश कर…

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US Bank's Badarinath on Customer Experience in a Mobile World

Whether you’ve been reading the papers, keeping up with the Twitterverse, attending industry forums or all of the above lately, it seems that talk of emerging competition in the banking industry from the likes of Bitcoin, Google or Apple in the U.S. or Tencent and Alibaba in China has reached a fever pitch. Here’s what some industry insiders have said in recent months.

Jamie Dimon: “Technology companies “all want to eat our lunch. I mean every single one of them, and they’re going to try.”

Marc Andressen: “Bitcoin offers a sweeping vista of opportunity to reimagine how the financial system can and should work in the Internet era, and a catalyst to reshape that system.”

Accenture: “Consumers are more likely than ever to bank without branches and consider a non-traditional provider.”

A Tweet from American Banker’s Digital Banking Summit: “Walking into a branch is going to seem as silly as walking into a Blockbuster in ten years.”

Given that Silicon Valley mainstays or financial upstarts do not face the same type of regulatory headwinds, physical footprint or legacy technology infrastructure, is the deck stacked against retail banks when it comes to these emerging disruptors?

Niti Badarinath, head of Mobile and Money Movement at U.S. Bank, says that banks shouldn’t dwell on the fact that the field is tilted and he says that those who do, do so at their detriment. In Badarinath’s view, it’s more important to consider the core strengths that banks have historically brought to bear and to see how these assets play out both today and in the future with consumer expectations.

Watch the video below for more on Badarinath’s take on the key ingredient needed to maintain a sustainable competitive advantage in a mobile and connected world.