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Common Galaxy Note 4 problems and how to fix them
The Samsung Galaxy Note 4 is a great device, but like any gadget it can suffer from the odd hiccup. From noticeable lag to Google glitches, here is how to fix common problems on the Galaxy Note 4.
The Galaxy Note 4 is a great device, but like any gadget it can encounter issues. / © Samsung
First things first: make sure both your operating system and Samsung’s apps are up to date. Samsung has issued various updates since the Note 4 launched.
Wireless and Bluetooth issues
Sometimes cliches are true: have you tried turning it off and on again to fix a problem? Toggling Wi-Fi or Bluetooth off then on again sometimes solves connection issues, and rebooting your device can do the trick too. With Bluetooth, the issue might also be with the thing you’re trying to connect to: some accessories can only be paired with so many devices before they refuse to talk to any others. Resetting them solves that particular issue. With Wi-Fi, the culprit could be your router. We have to reboot ours all the time.
If you have signal issues, an app such as WiFi Solver can help find the best spot for your router. / © EverythingLiveOn
How to fix lag on the Galaxy Note 4
If you’re finding the system slow or stuttery, S Voice might be the cause of your problems: it waits for a double-tap to launch the S Voice app, and that wait can be noticeable if you just tap the Home key once. You can turn this feature off by launching S Voice and turning off Open Via Home Key.
Android’s animations can make your phone feel slow. Speeding them up makes a real difference. / © EverythingLiveOn
How to speed up animations on the Galaxy Note 4
Go to Settings > More > Developer Options
If that isn’t there, go into About Device, scroll to Build Number and tap that five times. You should now see a message that tells you “Developer mode has been enabled. Repeat the previous step.
Scroll down to the section headed Drawing
Look for Window Animation Scale, Transition Animation Scale and Animator Duration Scale.
You have two options with each of these: you can turn them off altogether, or you can double their speed by setting the scale to 0.5x (the other options are greater than 1 so they all slow things down even more). The difference is surprising, and makes your phone feel much faster.
TouchWiz isn’t the only potential culprit when it comes to performance problems, though. Here are a few other things to check out.
Cutting down on widgets and disabling the Lock Effect can speed things up. / © EverythingLiveOn
How to disable the Lock Effect on the Galaxy Note 4
Lock screen animations are cute, but they also add unnecessary delay to something you do countless times a day. To disable them, go into My Device > Lock Screen and tap on Lock Effect. Choose “None” to disable the animations.
How to clear the app cache on the Samsung Galaxy Note 4
If you’re experiencing the same problems again and again with a single app and you’re running the most up-to-date version, there’s a good chance that its cache needs clearing. To do that:
Bring down the notification area from the top of the screen and tap on the Settings icon.
Move to the Applications section and then look for Application Manager. Tap that and then tap on the name of the app whose cache you want to delete.
You should now see a screen with lots of options and information. The bit we’re looking for is the button that says Clear Cache. Make sure you tap this one and not the one that says Clear Data, because that – as you’d expect – clears all of the data for that application, such as user names, passwords, game progress and so on.
We’ve got plenty of tips to help you fix Note 4 problems. / © EverythingLiveOn
What to do when cache clearing doesn’t fix your app
If you’ve got an app-specific issue and clearing its cache doesn’t work, the next step is to do something that Windows users are well used to: uninstall the app, reboot your device and reinstall it. In many cases uninstalling the app will also take your data with it, so make sure there isn’t anything in it that you’d be devastated to lose.
You can clean the system cache from Recovery Mode. / © EverythingLiveOn
How to clear the system cache on the Samsung Galaxy Note 4
In many cases clearing the app cache for a troublesome app can solve your problems – but what happens if the problem is system wide rather than app specific? It could be that the System Cache needs a clearout, and you can do that by putting your Note 4 into recovery mode. To do that, you should turn off your Note and then follow these steps:
Press Power, Volume Up and Home simultaneously
Wait until the phone vibrates and then release Power and Home
You should now see the recovery screen. Use the volume buttons to move and select Wipe Cache Partition.
Press the Power button to confirm.
Select Reboot System Now and again, hit Power to confirm.
Wait until your Note 4 reboots and hope it’s fixed the problem.
Have you tried every method to fix your Note 4 problems? / © EverythingLiveOn
What to do if clearing the app cache and system cache don’t work
A factory reset is the nuclear option, and as the name suggests it means resetting your phone to factory-fresh settings – so it’ll take your data with it. Always backup your stuff before trying this one.
Take out your external SD card, just in case. The reset probably won’t affect it, but why risk it?
Go into Settings and scroll to User and Backup.
Tap on Backup and Reset
Untick Back Up My Data, assuming you do actually have a backup
Tap Factory Data Reset
Enter your PIN or password if asked to. Tap Continue.
Tap on Delete All.
Wait a bit.
