#appfoundry

Operational Changes are Crucial !! Join our Global Webinar on 1st June 2016

Our Global Webinar on 1st June 2016: DCCM, Real-time modification: Identifying and addressing CME Changes 

DCCM is setting up a solid foundation for bringing best practices to avoid business risks. 

You will learn:

Full breadth and depth of Genesys CME/Administrator

Capture highly proficient agent skills

Centralized administration of agent workflow at business user level

Automate and Schedule the…

How Mobile Marketing works in PCC?

As we all know, Genesys PCC is been utilized by several organizations to improve their response rates and achieve overall customer experience. But, mobile marketing a customer preferred touch points is been a success story for enterprises who believe mobile is the future.

In order to increase the brand awareness, organization should implement mobile marketing strategies to achieve their goals and…

How to reduce the Contact Center offline workloads?

Enterprise #contactcenter workloads are mounting at a larger scale due to addition of new channels and it’s effects of utilizing various tools to administer these workloads.

Some of these workloads are handled in real-time or offline depending upon the customer preference channel medium. Whether, these workloads match the agents skill set or it’s ability to assign the offline tasks based on agent…