Getting ready to set up my own corona virus policy for Air BnB, Booking.com, and direct
CORONA VIRUS POLICIES AT DIA BnB
Perimeter defense: If you have Corona virus, don’t come. If you suspect you have infection don’t come. If we suspect you are infected, we won’t let you in. We have eliminated all non-essential traffic and guests on the property for the safety of staff and guests.
Switching rooms: We reserve rights to have guests switch rooms. All rooms have flooring that is mopped and sanitized in addition to looking great. All rooms have new beds with “bed in a box” technology. All have a 50” Roku television with all streaming services. The Wi-Fi is superfast and generally averages of 100 Mps. We switch rooms to give you the one that has gone the longest period of time without a guest, for safety reasons.
Minimum one week stay: We are looking for guests that are going to be here for a little bit. We are about 10 miles away from Denver International Airport and under 5 miles from the junction of three different major highway intersections. We get a ton of overnight visitors numbering in the hundreds each year. We are turning that off to only have longer-term guests.
Easiest cancelation policies in the world: In this time of travel during in a freaking pandemic, how can you realistically hold anybody to a commitment? We 100% refund all unused time. We also allow all guests to make sure they are comfortable and feel safe with the accommodations. At the same time, this is a two-way street and we are not guaranteeing a room for you. If you appear to be ill or the situation does not sound right, you will not be let in.
No guests without management approval: We are limiting people here to paying customers. All of our guests are here for work-related reasons. Let’s all do our jobs and try to get through this. More people = more interaction = more risks.
Maid service: We have always had a maid. She does not clean your room, she does not go into your room. She cleans and sterilizes all the common areas. We follow the Center for Disease Control (CDC) cleaning guidelines.
Temperature checking: There is not widely available testing at this time. We do the next best thing of asking questions to determine risk and requiring a temperature check. We are looking for 99.5 and below. If your temperature is higher than this, you will be requested to leave immediately and the unused portion of your stay and deposit will be refunded immediately. Temperature is taken via an infrared thermometer to the forehead.
Remote check-in: We have always been set up for remote check-in, but we are making it clearer, simpler, and faster. We can still take cash and we have a procedure for that as well. We also take PayPal, Cash App, and Venmo. We can still use Square as well, but charge a higher processing fee for having to physically touch the card.
We handle the challenge of getting supplies: With limited stores open, limited hours, and limited inventory, we handle all of that for you. We have also opened an onsite convenience store which includes some breakfast items. These are not meant as profit centers, merely trying to keep guests from leaving to pick up soda, candy bars, and cigarettes. We even provide all movie channels and streaming platforms.
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