#activity mgmt

Using #EngagementCloud from within #Outlook365 completely changes the #DaytoDay #UserExperience of a #salesrep #OracleSalesCloud #UX #CRM #O365 #OracleCX

I have been waiting a long time to write this blog post. Maybe too long actually. Engagement Cloud has had a fantastic Outlook plugin for years. The previous client-side pluginrelied on downloading data to your laptop. In that sense it worked as an offline client. It allowed us to share emails and appointments, discover and update accounts and opportunities, and synchronize back all the…

#ActionableInfolets in #EngagementCloud allow you to #KnowMore and #DoMore with #LessClicks, this is #AllAboutEfficiency #OracleSalesCloud #OracleCX #CRM #CX

Release 18C brings the introduction of a new type of infolets: Actionable Infolets!  So far, infolets showed BI reports typically displaying one or more KPI’s.  They served as a clickable button to open more detailed reports or dashboards.  These new infolets are very different.  They give insight in what users are working on, or what they had planned to do.  They allow easy access to the most…