SKALS LLC

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Ste. Michelle Wine Estates ensure business continuity with Dynamics 365

With over 150 years of history and experience in the legal market, Webber Wentzel has become one of South Africa's most prominent law firms, operating at the forefront of legal services and home to the country's longest-standing pro bono practices. The firm aims to act as a beacon of innovation for the industry. In this video, see how Webber Wentzel has taken advantage of the capabilities of Office 365 to create a more efficient and collaborative workplace for its teams, while facilitating and securing client interactions.

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Microsoft has flipped the traditional sales model over the past few years, from inside sales teams supporting field sales teams to those inside teams now outnumbering their field counterparts. Today, more than 2,500 digital sellers serve customers from eight sales centers around the world. As more customers move to digital buying, the volume of leads generated has grown exponentially. To keep up, Microsoft Digital Sales turned to Microsoft Dynamics 365 Sales and Sales Insights to scale for increased demand, engage customers remotely, and increase seller productivity.Scaling for increased demandAs millennials move into the ranks of decision makers, they're expecting digital buying experiences. In response, inside selling increased 89 percent in just four years, according to a 2017 InsideSales.com study. That has resulted in more leads, more contacts, more activities, and more digital channels—and traditional tools and processes no longer meet these new challenges. Microsoft found the answer in its own business solutions, Dynamics 365 Sales and Sales Insights.

Microsoft Teams enables you to host and participate in more productive meetings and invite anyone to join you. This makes Teams a perfect solution where you can communicate and meet with anyone inside or outside your organization - even if they are not a Teams user. This blog offers 9 tips to having more productive meetings with attendees in and outside your organization.

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Microsoft Teams provides virtual solutions in response to an unexpected crisis. For three generations, the Bianchini family has been creating exceptional wines on their idyllic estate, maintaining the traditions of a historic estate while staying one step ahead of the latest developments in the world of wine. With the recent COVID-19 pandemic and trade shows postponed and international travel impossible, everything changed. The Ciacci winery responded by turning to Microsoft Teams. To keep the business thriving, they moved quickly to replace in-person gatherings with virtual wine tastings using Teams meetings. Family members also used Teams to work together and connect with partners and suppliers, making the adjustment a perfect balance of tradition and technology.

ComAP: digital transformation of sales

As software customers become better informed through their own online research, sellers must adapt their sales practices to engage with them at the right time and with the right insights to deliver value. By adopting a relationship sales approach that encompasses social listening, customer research, and innovative technology, the Inside Sales team at Microsoft has undergone a digital transformation that drives better interactions and establishes a model from which both partners and customers benefit.

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McCann & MullenLowe - Microsoft Teams Case Study

Ste. Michelle Wine Estates crafts luxury customer experiences with Dynamics 365 Commerce

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With virtual meetings, your team can connect from across the globe. In this article, read 5 tips to help you ensure high productivity and efficiency during your virtual meetings. You'll also learn techniques for keeping cameras on, connecting with your people with empathy, asking if there's anything they need, ensuring there's space for attendees to share their thoughts, and setting an agenda with an outline.

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