DESIGN TOOLKIT

This is a service blueprint map that lays out the entire landscape of the service deliverable. This helps clarify and pinpoint the details that could be improved or identify potential problems.

The user journey is the most powerful tool to refine both the present and future stage of a customer experience.

The written action plan that outlines steps that identify exactly what will be implemented, and by what means, in the next stage of the product or service.

The strategy roadmap visualizes the key points while connecting conceptual strategy to an execution plan in order to achieve the goals.

The solution roadmap describes how the solution is being implemented. It’s a realistic method that proves the possible solutions. 

Cutout scenarios encourage participants to collaborate on ideas and present them in a tangible medium using paper cutouts.

It’s important in website and application design to capture initial user impressions. Speed testing measures user takeaway based on 5-10 seconds of receiving information.

Immersive testing gets participants to test the product or service while immersed in the subject testing environment.

xpert testing is used to review a product or service by asking for a field expert to identify usability flaws and possibilities for improvement.

Peer testing is an iterative process where designers ask their peers from similar backgrounds to test the product or service.

Beta testing offers a trial run of the early-stage functionality of a product or design. This allows real users to test the product and respond in real time.

The user journey is the most powerful tool to refine both the present and future stage of a customer experience.

The product mockup is a 2D or 3D model that represents the idea of your product in a tangible way. A mockup is often used to test and get feedback on the visual look and feel of a product

This is a service blueprint map that lays out the entire landscape of the service deliverable. This helps clarify and pinpoint the details that could be improved or identify potential problems.

Lego bricks allow designers and users to quickly translate creative ideas into a simple tangible prototype or service scenario. 

Click Dummy is an interactive prototype of a website and/or application that aims to test the workflow ability of the design. This gives a preview of the  characteristics and main functionality of the product.