Dear Audible, Please fix this. Yes Please. Pretty please.
I wasn't going to blog about this, but I was hoping to have a new book to listen to today at work and on my lunch break, so this is how I'm spending my lunch.
I love the autobiographies of pop culture "icons" (I'm using "icons" very loosely). Tina Fey, Mindy Kaling, Ellen DeGeneres, Bill Cosby, Betty White, Carrie Fisher, Joan Rivers, George Carlin, Jim Gaffigan, Martin Sheen and Emilio Estevez, Kris Jenner, Howie Mandel, Katie Davis, Phil Jackson, Piper Kerman, Bob Barker, Dick Van Dyke, Elizabeth Smart, Rob Lowe, LL Cool J, Eminem, Walt Disney, Judy Greer, Vanessa Williams, Jane Goodall, Drew Carey.. And those were all read or listened to (probably 50/50) in the last 14 months. I'm currently reading Neil Patrick Harris and Cary Elwes' books. I think I'm fascinated by the lives of people whose reality is incredibly far from my own. I'm not longing for their life styles or situations at all.. It's just interesting to read or listen to.
And that brings me to the latest book I'm excited about: "Yes Please" by Amy Poehler. If you don't know who Amy Poehler is, Google her right now, and you'll recognize her. She's hilarious. And her best friendship with Tina Fey is something that I wish I could be apart of. But I can't, so instead I will settle for having read Tina Fey's book, and being so, so, excited that Amy Poehler has now written her own book!
As I mentioned I'm currently reading Neil Patrick Harris and Cary Elwes' books (physical books), so I decided to get Amy Poehler's audiobook so that I can "read" in the car (also, so many of the audio versions of autobiographies are read by the person themselves, so how could I pass up listening to Amy Poehler tell a story?!). I pre ordered this book over a month ago. I've had it written on my Google Calendar since I knew it was coming out. I. Was. Excited.
Then yesterday, I got an email from Audible.com
I saw the email, saw the dates mentioned (the 27th to the 28th), checked my calendar and saw that I knew it was coming out on the 28th the whole time, and figured "it was probably posted on their website as being on the 27th at some point, good for them for clarifying"... And I thought that was it. By the time I was finished reading the email, I received two more emails saying the exact same thing. I know that this happens sometimes. Maybe they sent it out to multiple Distribution lists that I was apart of, no big deal.
Within 7 minutes, I had received 6 more emails. So I posted on Twitter, knowing that sometimes you can get a response from a company that way.
.@audible_com has emailed me 9 times in the last 7 minutes to tell me that they're pushing back their release date of "Yes Please". #igetit
— Kelsey Laine (@redheadedblonde) October 27, 2014
Update: 10 times in 8 minutes @audible_com pic.twitter.com/2qkM9ILHS2
— Kelsey Laine (@redheadedblonde) October 27, 2014
At this point, Audible wasn't responding, but my friends were.
@redheadedblonde @audible_com If you had real friends, they'd email you to remind you the release date has been pushed back. @goodbye_erin
— Professor John (@jdbish) October 27, 2014
John then sent me an email informing me that the release date of "Yes Please" was probably going to be pushed back. Real friend.
UpdateL 17 emails from @audible_com, 1 email from @jdbish #yesplease
— Kelsey Laine (@redheadedblonde) October 27, 2014
Another friend (Erin) got involved by Favoriting a tweet, so the conversations continued, also helping get the word out that Audible's release of "Yes Please" was being delayed.
Update: 10 times in 8 minutes @audible_com pic.twitter.com/2qkM9ILHS2
— Kelsey Laine (@redheadedblonde) October 27, 2014
@jdbish @goodbye_erin Dang, I'm glad someone told me. Someone should give @audible_com a heads up to tell their customers. #30emailssofar
— Kelsey Laine (@redheadedblonde) October 27, 2014
You can tell by my hashtag that I was now at 30 emails.
A few more Tweets between us.
@goodbye_erin @redheadedblonde @kierstashley okay just to be safe, you all know @audible_com is going to be delayed right??
— Professor John (@jdbish) October 27, 2014
@kierstashley @goodbye_erin @jdbish Oh. I'll fill you in. #yesplease's @audible_com release is being delayed. I think. #44emails
— Kelsey Laine (@redheadedblonde) October 27, 2014
@jdbish @redheadedblonde @kierstashley OMG IT'S GONNA BE DELAYED HOW DARE THEY
— Erin Murphy (@goodbye_erin) October 27, 2014
@kierstashley @goodbye_erin @redheadedblonde I don't know either. Is it this? http://t.co/epTvWG4xco @audible_com
— Professor John (@jdbish) October 27, 2014
@redheadedblonde @kierstashley @goodbye_erin @audible_com They're actually emailing FASTER than we're tweeting about it.
— Professor John (@jdbish) October 27, 2014
At 3:40 (1 hour and 7 minutes after the first email), I thought that it had stopped finally.
I think it finally stopped. 49 emails from @audible_com, 1 email from @jdbish. It's been 5 minutes since the last email. #yesplease
— Kelsey Laine (@redheadedblonde) October 27, 2014
At this point, my co-worker joked that "maybe you purchased the book 49 times", which would explain 49 emails. That would've been expensive mistake to make.
Six minutes later, I hit email number 50.
Imagine if each of these (now) 50 emails from @audible_com were actual mailers. #riptrees #globalwarming
— Kelsey Laine (@redheadedblonde) October 27, 2014
At this point, I decided to reach out to Audible on their website. I also attached a screenshot of my Inbox for them.
About 40 minutes later we hit #60.
We've now hit email #60 from @audible_com to tell me that #YesPlease is being delayed a day.
— Kelsey Laine (@redheadedblonde) October 27, 2014
After email number 63, something weird happened, and the emails started a new "conversation" in Gmail.
Update: 63 emails and then 4 emails from @audible_com, why it's coming separate, I don't know. pic.twitter.com/zdUNc8ncgE
— Kelsey Laine (@redheadedblonde) October 27, 2014
Between emails 72 and 73, I got an email from Colleen (another a real friend) about the book.
At 6:58 last night, I received an email back from Steve at Audible in reply to my email from earlier.
I've sent several of these exact types of emails out whenever we have problems at work. I appreciated the acknowledgement, but I also wanted to know what actually happened.
After that, I thought this story was over (ignore my lack of a double L in the word "tally").
Final taly of @audible_com #yesplease related emails: Spam: 101, Customer Service: 1, @jdbish: 1, @mrsma1990: 1 pic.twitter.com/0CmjLGYQWN
— Kelsey Laine (@redheadedblonde) October 28, 2014
But then I woke up this morning with one final update to my pre-order
The date has been moved from the 28th to the 29th. After all of those emails yesterday, it got moved again.
For some reason, I then decided to go through the 101 other emails, and noticed something even more frustrating than the bombardment of emails about the delay...
Out of the 101 emails yesterday, 78 of the emails said that the release date had moved from October 27th to October 28th. The remaining 23 emails said that the date moved from October 27th to October 29th. And it wasn't like the first 78 emails said one thing and the next 23 said the new date (because I went through and checked). I thought that maybe when the emails started in a new Gmail "conversation", that that was when the dates changed.. But nope.
The first 22 emails said "the 28th to the 29th", the next email said "the 27th to the 29th", the following 14 said "the 28th to the 29th", the next one said "the 27th to the 29th", and it alternated back and forth, one would say one date, three would say the other date. Six would say one date, two would say the other date.
After I realized that, I sent Audible another message, out of genuine "I have no idea when this audio book is coming out" (ignore the weird ' markings.. Their email response system doesn't like apostrophes or quotes, apparently)
I was about to hit "Publish" on this post, when I got this reply.
So that implies that it should be available now (as it was originally supposed to made available). But I checked on my "cloud" settings on the Audible App. And when you go to the Audible website, it now has a scheduled release date of September 29, 2014 ("in 11 hours").
I've now responded to that latest message, and am again waiting for a response.
All I want to do is hear Amy Poehler tell funny, happy, and sad stories about her life. I feel like that's not too hard to ask, given the fact that she wrote the book.