Queue Mobile

In educational environments like universities and colleges, there are a variety of activities and events that can benefit from queue management for colleges. Today’s students are tech savvy, especially with mobile devices. Adding themselves to the financial aid line through their mobile phone by queue management system for colleges is the norm not the exception. By using  a college queuing system via mobile devices or websites, such as Student Q, businesses as well as educational organizations would be able to maximize student flow and reduce processing times tremendously for several reasons as follows.

To begin with, with the help of queue management software for colleges, student service offices or help desks would better manage education services as well as facilities in an effective way and with a higher customer flow rate. In particular for universities and colleges, it is evident that students frequently encounter an occurrence of waiting lines. The best solution is to use technology such as college queue management system to handle student waiting lines. Because of this reason, it is suitable for universities and colleges to utilize queue management for colleges like Student Q running in educational surroundings.

In addition, there are several kinds of queuing system requiring different kinds of queue management software in order to suitably exploit and to optimally operate certain service systems. In universities and colleges, it is much better for them to apply queue management software on cell-phones since 10 out of 10 students reply on text messaging as a primary means of communication. For example, Student Q is a wait management system powered by ubiquitous cell-phone. The software helps universities and colleges to improve their student’s experience because it can now extremely reduce the long line linked to student services, such as long line for entering for classes, student assignment, student assistance and financial aid. Through the software, student services employees are able to monitor the long lines, waiting times, waiting services, so that they can keep in tough with students persistently by interacting with them via their own cell-phone. That way the student services staff will inform certain students whether he or she is in the next round to have access to the services. Meanwhile, students can verify their turn through their mobile phone at anywhere. It goes without saying that utilizing Student Q in higher educational schools helps enhance student’s experience considerably since it is able to get them to reach their expectations while they don’t need send too much time dealing with the procedure of the process of the services on campuses.

Today, almost all universities and colleges want to increase enrollment as well as promote their reputation to public and community. One of the most efficient solutions is to cut down on long student waiting lines that frequently happen in several circumstances by using SMS student queuing systems. This approach is so called virtual waiting line management. Deploying cloud based software systems such as QueueMobile or Student Q , student queuing or college queuing systems, solves this matter. The major issue is making a cost benefit decision. The administrators must ponder the added expense of  providing more rapid convenient services, such as more staff to wait on students or capital projects to redesign student services centers verse the investment in student queuing system. This return on investment for universities and colleges alike to invest in college queuing system so as to avoid any inherent high costs of additional staff or a capital project while positively contributing to increasing student’s satisfaction.

Constantly, the cost trade-off decision is straightforward. For example, if a university or college figures out that the total time its employees or students spends waiting line to visit financial aid would instead be spent on other productive activities, the school could compare the cost of college queue management software to the value of that people’s time saved. This means that, in that case, the decision of whether installing hiring additional staff is made based on the comparison of operational cost provisions through better use of technology. Consequently, the school’s waiting line management system should be considered rather than increasing capacity of any educational service staff.

Meanwhile, in case if waiting line focuses on demand for enrollment at the university or college. The school administration should examine the cost of additional capital expenses by summing the cost for constructing and enlarging administration, plus additional equipment required, and increased maintenance. Here the school is faced by the matters of trying to place a dollar figure on a student centers capacity during peak times. While it is easy to estimate lost educational services returns, what is the human cost arising from this lack of adequate customer service.  In short, it is essential for universities or colleges waiting line management software to put into consideration the maintenance or expansion of a student service in conjunction with the student’s experience as well as the promotion of them.

It’s time to do away with physical lines and move to a higher education virtual queue management system, particularly for those higher educational institutions  where waiting lines  frequently occur. In order to address such the occurrences, universities and colleges should understand student flow and learn to know how to monitor and control the flow of students through the use of student queuing systems such as Queue Mobile or Student Q.. A crucial aspects towards achieving student satisfaction. It is fundamental to planning and design, job descriptions, and delivering excellence at educational service levels, and so on. A higher education virtual queue management systems can benefit, students who have to wait in line, the staff that have to serve the students from the health center to notify students of their appointment to managing the wait list at the student center café.  

The waiting line phenomenon exists at everywhere in university and college environments. It is essential that universities and colleges alike should invest in higher education student queue management systems to effectively increase the student and staff experience while waiting for services. Virtual waiting line systems is way to clearly helps the school to better increase their productivity and gain favor with students..

In addition, to efficiently employ waiting line management in school surroundings, universities and colleges initially carefully investigate the potential of technology as well as their service facilities, which are associated with higher education waiting line management. With the help of technology, in these days, available systems such as Queue Mobile and Student Q, readily provide reasonable solutions to waiting line management in university and college environments. These solutions arrive through queuing theory, allow administrators to analyze and examine service requirements and set up infrastructure fixed to stated conditions. Queuing theory is developed to largely resolve distinctive delays as those encountered by students at peak periods such as enrollment in which a holding pattern results in long physical lines.  Recently, Internet access providers are capable of providing Internet service with extremely high speed integrated the school infrastructures, which enables the deployment of cloud based waiting line management in an effective way. It is evident that waiting line management technology enables universities as well as colleges evolve to their students and staff by finding different ways to maximize the student’s satisfaction while considerably reducing the operational costs of educational services.

SMS Queue Management Systems for students are paramount to excellence is student services. The iPad student wait line app the solution. Systems like Student Q or Queue Mobile are cloud based SMS queue management systems for students design to create a virtual waiting line for One Stop.  Student Q for example has an iOS iPad app that can run in a self serve kiosk mode or in a Queue Manager mode. The advantages of using a student queuing system like Student Q or Queue Mobile, is that they use iOS, a native queuing App which is much more responsiveness over a web based application, it’ also works in off line mode in the event internet connection is lose. The queue management App will continue to add students to the queue and when connectivity is established, the  students will be sync to the system via web services. This is particularly important for peak periods, such as student enrollment.

Key benefits of a student queuing Apps such as Student Q and Queue Mobile are the following:

·         Real time two SMS messaging

·         Interactive commands for students and customers to manage and monitor their place in the queues

·         Automatic reminder messages to communicate to students to return to the office when they become 4th in line.

·         The flexibility for students to either leave the queue by a simple reply text of “L” or to request more time by a simple reply text of “T”

·         A native iOS iPad and iPhone queuing app

·         The ability to turn on a reservation mode, and take same day appointments or to schedule appointments in advance.

·         Hi quality reporting to track average wait time, the number of students seen by a queue, the number of students who have left a queue and the number of students who have transferred from one queue to another.

·         A single login in order to let multiple departments share the system and move students seamlessly through the queues.

·         Digital display to show the next 5 students in the queue (for students without a cell phone).

Student Q for example is design to work a single queue during the year for Financial Aid and during peak times to work within a group of departments to stream line registration and enrollment by sharing the students across the queues.

Queuing systems are becoming an essential function in the holiday photography service industry.  As customers and clients adopt digital technology the expectation is the holiday photography industry will follow suite.  Virtual queue management systems enable customers to enter a queue using there name and cell phone number and continue to shop while they wait for a text messaging notifying them it’s their turn to see Santa.  SMS queuing systems not only increase customer flow they increase customer satisfaction by reducing the size and wait times associated with holiday events.  

The business case for malls, centers and event promoters is the increased customer satisfaction but more importantly, customers can continue shopping while they wait in a virtual line, thus driving sales for the center’s tenets. “There in nothing worse than a retailer gazing out their window to see throngs of potentials customers herded like cattle waiting hours to see Santa when they could be spending money in their store.” Says Brandon Munson, President of Queue Mobile’s Event Q™, A specially designed, high volume queue management system designed for the seasonal event industry. Virtual queue management systems increase customer satisfaction and increase revenue for the holiday photography services company through a more efficient customer flow those increasing the number of pictures taken, this is particularly important during peak periods.

Queue management systems are now essential for holiday photography services such as Santa sets and other special events.  Event Q™ is virtual waiting line management system designed for the seasonal event industry and special events.  Event Q™ uses SMS messaging to create virtual waiting lines without the expensive take a ticket queuing system.

Event Q™ is ideal for holiday photography services during Christmas and Easter. Event Q uses an iPad kiosk to enter customers into the queue along with an iPhone App to process customers. This particular queuing system is designed for malls and centers where WIFI or the mobile internet might not be totally reliable. The iOS apps continue to process customers, saving the data locally even if you loss connectivity, thus keeping the customer flow moving. Once connectivity is reestablished customer data is sync through web services enabling staff to continue to service customers.

Event Q™ was designed with Scene to Believe, the leading holiday photography service in Australia, serving over 38,000 customers across 20 malls in an 8 week period.  Queue systems are essential to enhance the customer experience.