Ever get a charge back months after a busy weekend? I have, let me tell you how my planner saved me In particular for one event. My questionnaire in my CRM asks for event details. Ever arrive at an event where they have a bunch of stairs!? How about a few flights and no elevator? (We ask that too) however the couple said “no” to the stairs / elevator questions. We usually arrive an hour prior but this delayed us by 30mins (I’m a slow stair stepper with heavy equipment) We have a 30 minute down disclaimer in the contract, but then, 2hrs into the wedding the printer stopped working... This also was the couples reason for the charge back, that we never were able to provide the time promised! In short, we were able to prove that the client never provided the details that would have allowed us to arrive early enough, And we were only actually down about 10 minutes while we replaced a USB cord, but we still printed the missed photos and left them for the guests.
The planner saved me as we made the notes about the venues pia stairs, tracked the actual start time with time stamp to prove it, and the questionnaire note from the client solidified this as well.
Its a real pain to loose money to events, Even if you don't buy my planner, make notes, record and use time stamped emails.
