Symantec Warsaw is hiring
Tired of working in yet another outsourcing company?
Want to actually develop yourself and make a carrier?
Symantec Warsaw is hiring!
(click the logo)
We are currently looking for around 20 Technical Support Engineers speaking some of our EMEA languages.
If you have a technical mind and speak the language, and are looking for a new place to work, then let me know.
Title : French / German /Â
speaking Technical Support Analyst
Contract : Full-time
Location : Warsaw - Adgar Plaza
About Us : We are here to relentlessly protect the world’s information. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
In the ESS Enterprise Services group , you will have the opportunity to work with a portfolio of options designed to maximize uptime and reduce internal IT costs.
Our Support organization is dedicated to resolving issues quickly and effectively.
We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction.Â
Responsibilities:
•      Provide high quality support for the Backup Exec products on Windows Servers, as well as other Symantec Software products as required. You will mainly work with our two major applications Backup Exec 2012 and Backup Exec System Recovery.
•      Primary responsibility is to successfully resolve technical issues with customers over the phone (outbound calls) with continued follow-up until resolved. However, we are not a call centre  or a technical service desk. We work in backoffice, leading technical incidents into resolution through a thorough investigation and dedicated support. You're responsible for each case you take and you have up to one week to resolve it or, when not possible to resolve quickly, to escalate to higher instances for involving more qualified specialists.
•      You will  work remotely with the customers representatives (IT specialists) in order to lead the case to resolution. We use WebEx session and virtual environments. You will also be conducted tests of the proposed solutions in simulation laboratories.
•      Ensure proper escalation procedures are followed for unresolved issuesÂ
•      Ensure you share your knowledge and competencies, as well as discoveries with the team locally, as well as worldwide through completing knowledge articles and reviewing them upon the resolution of a case.
•      Manage the customers’ expectations and satisfaction in order to get a positive feedback on the support you and the company provided.
•      Constantly  develop yourself and your skills  - in both the technical and customer-related areas.
 Qualifications :
• Fluent in : French and English / or / German and English
• Must have a good experience of working with Windows server OS’s; including Active Directory to a basic level
• Must have basic networking knowledge (software and hardware).
• Any combination of skills in the following areas the will be a plus: Oracle DB, MS Exchange, MS SQL, and/or UNIX .
• Backup technology experience would be a major advantage
• Above all we want you to have a technical mindset and be customer oriented. You need to understand the balance between managing the customer's IT and the customer positive perception of our products.
• Be flexible and want to grow and develop yourself
• Be responsible - show mature behaviors  both with your customer as with your colleagues
If you want to know more - about our benefits, about our job, how your daily work looks likes - please contact me at my email address: Â [email protected]
