Outsource I.T. to Philippines

New Post has been published on http://www.outsourceit2philippines.com/it-news/outsourcing-get-boost-offshore-gaming-accounts/

Outsourcing to get boost through offshore gaming accounts

The offshore gaming market is eyeing the Philippines as its new source of outsourcing talent. International property consulting firm Pronove Tai notes that it is a “strong but beleaguered” sector in the market. This means that the demand for office spaces has gone up, from 20% since March of this year. The Philippine Amusement and Gaming Corporation (PAGCOR) classifies offshore gaming companies as either licensed operators or service providers, adding to the demand for technology and IT staffing.

Rise in Office Space to Outsourcing and Offshore Gaming, Delayed?

However, the slowdown of the accreditation process of new buildings (as dictated by the Philippine Economic Zone Authority) has led to clients taking a second look in investing in the country. As business process outsourcing services are part of the “service provider” group as classified by PAGCOR, these jobs would often mean providing customer support and virtual assistance.

An additional Php 10 billion could possible arise from offshore gaming investments, as the Philippines is the first — and so far only — country in Asia to license such activities.

  Source: 

New Post has been published on http://www.outsourceit2philippines.com/blog/outsourcing-internet-boost-ruling/

Outsourcing industry demands internet boost, awaits ruling

  Most of the Business process Outsourcing (BPO) companies have suffered the same old problem of the country which is the Bad Internet connection. This is a big concern because the Philippines’s services sector owes much of its stellar performance to improvements in ICT and BPO industry, which was instrumental to the robust growth of the information technology-business process Outsourcing (IT-BPO) industry. Poor quality service provided by Philippine telecommunication firms will create a significant hindrance to the continuous growth of the IT-BPO industry and of the services sector as a whole.

In June 2016 Internet users complained about the very slow Internet speed in the Philippines. The Philippine Long Distance Telephone Co. (PLDT) and Globe Telecom, which run the nation’s two principal systems Smart and Globe, had acquired additional spectrums and frequencies that would enable them to speed up their services considerably. The two started mobilizing their resources to start using a 700-megahertz frequency they had acquired from San Miguel Corp. (SMC). Internet services in the country should improve in the next 12 months, they said. It was an announcement welcomed by the National Telecommunications Commission which had approved the P69.1-billion deal among PLDT, Globe, and SMC. In these last ten months, the Philippine Competition Commission (PCC), claiming that the deal may have stopped the entry of a third telecom firm, sought to investigate it. This explains why, ten months after the billion-peso deal that would greatly improve Internet services in the country was announced, everything has been put on hold. The deal had been approved by the regulatory agency National Telecommunications Commission, but the Philippine Competition Commission claimed the right to review it. There are so many problems on making a way to improve the internet service of the country but the new Department of Information and Communication Technology could focus on this problem. The outsourcing industry alone earns $2 billion a month for the country. That’s how important Internet services have become in the economic growth of the country today.

  Source: 

New Post has been published on http://www.outsourceit2philippines.com/featured-article/brexit-benefit-outsourcing-industry-philippines/

Brexit could benefit the Outsourcing Industry in the Philippines

The Philippines stands to benefit from the effect of United Kingdom impending withdrawal from European Union (EU) commonly referred to as “Brexit” especially in the Outsourcing industry. Expert says that this is great opportunity for the country because Philippines offer cheaper alternatives to United Kingdom businesses.

According to the Nordic Chamber of Commerce (NordCham) of the Philippines “Simply from an outsourcing perspective, in the short term, it (Brexit) will probably provide more opportunities for that sector to grow here. Let’s say in more dire times, companies will be looking for more cost efficiency, which oftentimes can be found in markets like here in the Philippines in that particular sector,” he said at the sidelines of the NordCham Forum titled “Trump & Brexit- What do these mean for EU and Asean?” held at the BDO Corporate Center in Makati.

Since the Philippines offers an attractive export market for British company. Selin added “Since no country can only rely on their domestic market, in the case of the UK, they will need to look at what are their export markets and the Philippines can again enter the picture as a growth market, as an export destination,” he said.

And last April 03, 2017 the British Secretary of State for International Trade Liam Fox has been making the rounds in various countries to talk about business and his first stop was here in the Philippines. The British Ambassador to the Philippines announced that Mr. Fox signals that the UK is serious in expanding businesses in the country noting that some of the British companies already have an investment in the Philippine palm oil, services and business process outsourcing sector. The investment goal will covers the entire country and some of the British delegations have already visited some parts of the country like in Visayas, as well as Palawan and also in Davao City.

Source : 

PHL is UK trade envoy’s first stop as Brexit rolls forward, Business World Online

New Post has been published on http://www.outsourceit2philippines.com/it-news/outsourcing-services-highest-paid-job-philippines/

Outsourcing services -- highest paid job in the Philippines

Customer service and IT related specialist are the best paid jobs for fresh graduates who are most likely hired by  the business process outsourcing companies,

According to the online job portal JobStreet.com Job Trends and Salary 2017 Report the business process outsourcing industry still dominated the job market with about 71,299 jobs opportunities for both fresh graduates and employees with less than a year working experience.

For customer service related job fresh graduate and entry level employees earns about P15, 813 a month with a healthcare benefits. And for Supervisory level (with 5 to 10 years of experience) the average salary has increased along with the number of available jobs in specialization a huge jump from P33, 219 to P65, 741.

And for Information Technology (IT) specialists also top the list of the highest paid professionals in the country. The salaries among top 10 specializations in the junior executives’ level (with less than five years of work experience) especially in IT-related work remains as the highest salary provider with the average of P37, 034. And for managers (with more than 10 years of experience) in the Corporate Strategies, PR/Communication and IT-Software.the salary is range from of P79, 309 to 91, 100. IT employees are still the highest paid junior executives and supervisors among their peers.

The report, which is part of the trends and salary data presented by hirer marketing manager Eileen Camarillo-Go last Friday, is also encouraging the students to take up courses like Information technology, engineering as their future looks bright with potentials of highly paid jobs.

She also added “We must continue this synergy to create more BPO jobs and scale up to other ICT segments such as software development, healthcare information management outsourcing, and creative processes,”

Sources:

“IT, engineering specialists highest paid in Negros, WV”,  SunStar Bacolod

New Post has been published on http://www.outsourceit2philippines.com/blog/outsourcing-industry-philippines-stands/

Outsourcing industry in the Philippines stands out

  The Philippines Business Process Outsourcing (BPO) sector has rapidly grown in the last decade, with projected $22 billion revenue and 1.1 million employment all over the country reported in 2016 (IT and Business Process Association of the Philippines).

As of 2016 a survey conducted by consultancy firm Tholons, “Top 100 Outsourcing Destination” which was published by Oxford Business Group in 2016 on their online platform, confirmed that the Philippine has overtaken India as the frontrunner in terms of the voice business process outsourcing (BPO) industry.

The Philippines in terms of voice remains number one outsourcing destination, Manila is number 2, Cebu is number 7, Davao is number 66 and Laguna is number 81. The BPO industry in the country is consist of 80 percent in voice and the remaining 20 percent in non-voice. Most of the foreign clients choose Philippines in terms of first touch customer support. And aside from India, Philippines have also surpassed other countries like Russia, Ukraine, Czechoslovakia, and some in Latin America in The BPO industry.

As Davao City lands on the 66th spots of Tholons’ “Top 100 Outsourcing Destinations” it only means that  Davao City is now doing very well considering it stands third in the list after Manila and Cebu.

In 2016 the Information-Communication-Davao, a non government organization turn over to the city government the Center for Excellence Award for Information and Technology-Business Process Management operation. The city is now as excellence hub for Information technology and business process outsourcing alongside with Manila, Cebu, Iloilo and Bacolod. Prior to the excellence award, Davao City is now one of the “Next Wave Cities” in the country, which were based on big pool of talents, infrastructures, good business environment and cost competitiveness and as of 2016 there are 35,000 BPO workers in different fields in the City.

Source:

New Post has been published on http://www.outsourceit2philippines.com/featured-article/outsourcing-industry-affects-domestic-tourism/

Domestic Tourism boosted by young outsourcing employees

The Business process Outsourcing (BPO) industry in the Philippines continued to experience a positive growth rate, with revenues second only to OFW remittances and more than 1 million Filipinos are currently employed in BPO industry.

This continues to attract young, hip, tech-savvy Filipino youth and IT professionals because of the great salary amount that can compensate their personal and family needs. The BPO entry level employee has an average salary that range to P 12,000 – P 15,000 big enough to lure young Filipino workers in spending sprees on gadgets, clothes, real estate and  most especially in traveling that has positive impact in the Philippine tourism industry .

Especially now that it is sumer here in the Philippines, most of the tourist spots all around the Philippines have been dominated by domestic tourists on vacation, company outing or team building activities.

The growth of domestic tourism has a several important implication in the country, such as:

Can boost the growing middle class population,

Less dependency on foreign income

Boosts tourism industry

The Oxford Group’s reported that the Philippines domestic tourism has been growing much faster by the average of 14%  a year. The report attributes this to the expansion of the budget airlines and the young, adventurous growing middle class Filipino and to the fast growing Business process outsourcing (BPO) industry.

The good thing about tourism is that it’s a nationwide scope, top destinations are spread throughout the country and even all over the world. The benefits of growth are able to reach the countryside which makes tourism can be more significant in our government’s efforts to make economic growth more inclusive.

Source:

New Post has been published on http://www.outsourceit2philippines.com/it-news/philippines-outsourcing-economic-development-role/

PH outsourcing sector's role in development

Countries that produce rich-country goods become richer. For some fast growing countries like Japan, South Korea, Singapore and China, Manufacturing and exporting goods is the reason behind of their fast growing economic development, These economies started producing things not for their local markets but for export. They have learned how to produce export quality “rich-country goods” to satisfy rich-country needs. Add to this China dominated the highly competitive global market for manufactured goods.

But because of the advances in information and communication technologies nowadays, many developing countries have become more dependent on services to fuel their domestic growth.

Business process outsourcing (BPO) has allowed many developing countries especially the Philippines to expand .Activities range from contract or call center services, transcription, animation, web and software development, backroom operations, data processing, and consultancy services.

In the Philippines, from about a hundred thousand jobs in 2004, the industry now provides over 1.1 million well-paying jobs. IT-Business process outsourcing (BPO) sector in the Philippines has rapidly grown into a $22-billion revenue industry.

The increasingly global trade in services has opened an opportunity for the Philippines to do more learning by doing outside the traditional route of export manufacturing. BPO service export may never match manufacturing export in terms of wide employment potential because it is more difficult to put as many workers to contact centers than in factories, given that working in BPO industry needs higher educational and technological requirements.  But it certainly can be a great second best.

Despite of some threats due to Donald Trump’s “America First” policy the industry is expected to continue growing remarkably fast as market forces work in favor of cost-efficiency, which is still the industry’s main competitive advantage. The Philippine Business process outsourcing (BPO) sector has a potential to provide long-term gains to Philippines national competitiveness both workers and firms have the opportunity to learn rich country services component that could open more opportunities.

  Source: 

New Post has been published on http://www.outsourceit2philippines.com/blog/signs-outsourcing-virtual-assistants/

4 Signs it’s time to start outsourcing tasks to virtual assistants

When managing a business every entrepreneur needs help once in a while especially small business owners. But how do you know when it’s time to outsource a virtual assistant? Here are some signs to help you decide.

I Can Do This

Have you fallen to the trap of some ambitious business owners who believe that they and they alone can do the entire task well done and on time? Most likely you keep telling yourself that” If I work hard enough and fast enough, I can get it all done,” or  “No one can get it done better or faster than I can” But usually ends up you finish nothing. We all know that you can do it yourself once in a while but even the best leaders, successful entrepreneur and business owners seek for help at some point or another to balance their work and life. In some cases hiring a full time person can cost a lot but it isn’t always the case outsourcing virtual assistant who can work remotely can be a better solution.

Too much task

How many times a day you need to encounter email, phone calls, reports, scheduling, date entry, clients, and other task that most likely administrative staff do? Then it’s time to outsource your team and let them handle your repeatable task.

No time for your self

Most likely if you do the entire task alone, you need to work 10 to 16 hrs a day to keep all the work done yet in some point you still fall behind. If so you need to constantly work on weekends and night. And it will make you stressed out about how to balance your work and life.

It should be obvious that you need a help like a virtual assistant for you to continue focusing on the core business instead of giving all your time dealing admin task.

Small Budget with Huge Ambitions

Hiring an in person administrative staff can cost you big because you need to provide them an Office space, vacation pay, health insurance, office equipment. But if your hire a virtual assistant you can save big.

So instead of asking yourself why hire a virtual assistant, maybe you should ask yourself why not hire a virtual assistant?

Source: 

New Post has been published on http://www.outsourceit2philippines.com/blog/internet-marketing-outsourcing/

Benefits of outsourcing for internet marketing

Internet Marketing also called online marketing; it is a process of promoting your business, brand, products and services over the Internet. The Internet can be a powerful tool to introduce your business to outsourcing because of its wide scope that includes:

Email Marketing

Display Advertising

Search Engine Optimization(SEO)

Social Media Marketing

Search Engine Marketing

Why is Internet Marketing  Important?

It is important because the internet has the power to connect millions of people all around the world it has a capabilities to bring or introduce your business to millions of your target market worldwide. Here are the advantages of Internet Marketing:

Your Store is open 24 hrs a day, 7 days a week your target customer can browse your services or product anytime that they want to.

Low cost of spreading your message. Emailing is more cheaper than sending letter through mail

You can easily update your subscribers like for example if you’re having a sale or discount just by sending them an email

When you decide to use Internet Marketing strategy for your business it is better to consider outsourcing some of this resource demanding task. Because when you’re running a business, time is a precious commodity, and marketing brand can take up plenty of your time. Outsourcing some of the marketing task could be the thing you ever do.

Here are the good reasons to consider adding outsourcing to do your Internet marketing:

Save time

Get Professional-Level Service

Gain an outside perspective

Leverage built-in Expertise

Gain access to specialized technologies

You get to focus on the core of your business

Reduce stress and increase productivity

Do more with less

Save money

For many small businesses today, outsourcing your Internet marketing tasks simply makes sense.

Source:

Internet Marketing – Advantages and Disadvantages, Josic.com

New Post has been published on http://www.outsourceit2philippines.com/featured-article/outsourcing-news-future-bpo-industry-philippines/

Outsourcing News: The Future of BPO Industry in the Philippines

The Philippines business-process outsourcing (BPO) industry is becoming a key developing industry. Many businesses are encouraged to outsource in the Philippines primarily due to the cheap labor cost, well educated young Filipinos with good English communications skills and high quality services. The Philippine Department of Trade and Industry (DTI) define business-process outsourcing (BPO) as the “delegation of service-type business processed to a third-party service provider.”

Because of its growing success and opportunities as of 2016 the BPO industry has currently employing about 1 million Filipinos all over the country and expected to increase  about 1.3 to 1.5 million  in the next three years. The BPO industry is being prioritized by the Philippines Development Plan for being an essential to the country’s ten high priority development areas.  Call Centers is the leading BPO sector in the Philippines and has overtaken India has the leading call center in Asia, and due to this the call center sector is expecting to continue its growing demands.

BPO industry:  Future Opportunities

The industry is planning to expand the area of services in the KPO (Knowledge Process outsourcing) sector which could cater and accommodate new business offers that can open new opportunities and cover a wide set of new roles or jobs like:

Market Research

Fraud Analytics

Equity Research and Investment

Banking Insurance

Actuarial Engineering Services

Web Design and Development

Data Integration

Project Management Research and Development

Legal Processes

The Philippine Business-Process Outsourcing (BPO) industry continues to shows improvements. Based on Statistics provided by the IT and Business Process Association of the Philippines (IBPAP),  the revenue of the Philippines have increased from US$ 1.3 billion in 2004 to the total revenue of US$ 25 billion in 2016.

Source:

New Post has been published on http://www.outsourceit2philippines.com/featured-article/outsourcing-beauty/

Outsourcing Beauty: The Business of Being Beautiful

Personal care products are a necessity the world over. As in the Philippines, outsourcing beauty has become even more popular. With the growth of the country’s business process outsourcing industry, more and more beauty brands have made business deals in the country. Brands such as Avon and Human Nature have incentive programs that consumers can avail, as well as customer service representatives that can address their concerns.

As most beauty brands are owned by large corporations (think Estee Lauder and L’Oreal Cosmetics) they often need manpower that their own services cannot simply provide, especially if they ship outside of their home countries. Utilizing outsourcing as a tool in order to truly succeed make it easier for these brands to reach out to customers, and ask for customer feedback.

Being able to reach out to one’s fans and create personalized connections only adds to the brand building of a certain beauty company. One way that they utilize this is through crowdsourcing and social media. Social media has provided a great tool in order to hear customer concerns firsthand. They can provide feedback on future products, formulas, pigments, and the like. A brand may also partner with other aspects of pop culture in order to bring limited edition products for sale, such as the case between Disney and Human Nature, or celebrity endorsers of Avon that include Angel Locsin and Kathryn Bernardo.

Social media has also created a format for brands to boost their platforms, and really advertise to their network as they are already guaranteed fans. Users of Facebook, Twitter, and Instagram follow brands that they love, and as such provide comments as to how to improve products.

As these brands grow and develop, outsourcing back office work and customer service representatives is the best option for them as it creates a wider platform.

  Source: 

New Post has been published on http://www.outsourceit2philippines.com/blog/outsourcing-blog-mobile-customer-service-tips/

Outsourcing Blog: Mobile Customer Service Tips

There are several innovative ways to commit to outsourcing one’s business. One way where you can reach a new platform is through mobile customer service. This is convenient for most customers on the go, as they can manage their own business frequently. Because of this newer interface, however, services need to be streamlined and tested to deal with this difference. Below are some tips that one can use in order to excel at this format.

Mobile Outsourcing Tips

Response Rate

The higher the response rate, the better you are seen to your customers.  Getting their issues solved at once makes for a good impression. Nothing is worse than feeling ignored.

Response Time

Fast response times are always welcome. Although most CS representatives deal with hundreds or even thousands of queries a day, to these customers, their dilemma should be one’s first priority.

Resolution Time

It’s not enough to get a response out; the problem needs to be resolved before any further damage can be done. Especially for mobile products, which are prone to water and shock damage, this is key.

Escalation Rate

The larger a problem appears, the more it should be addressed. Outsourcing one’s customer service means that it will be easier to organize issues in order of need.

Overall Customer Satisfaction

Whether an issue was resolved or needs total recall, customers will always remember helpful CS representatives that offer good advice. This is why maintaining a calm demeanor is crucial.

  Source:

New Post has been published on http://www.outsourceit2philippines.com/it-news/online-hiring-outsourcing/

Outsourcing News: Rise in online hiring for outsourcing companies

A rise in online hiring for outsourcing companies has been seen in the first quarter of 2017, Business Mirror Philippines reports.

Managing Director Sanjay Modi, for Monster.com’s Asia and Middle East division, states that the robust growth is due to demand and skill of the workforce, particularly in the banking and finance sector.

“Driven mostly by domestic demand, business outputs have remained stable or experienced some growth. As a result, businesses are keen to hire in the country. Many MNCs [multinational corporations] and local businesses have also chosen to set up in the Philippines, and the demand for talent in the work force is expected to see a spike across all levels,” Modi said.

A 22% growth from January 2016 to the present has made outsourcing resources positive in the Philippines.

  Source: