I had the unenviable task of checking in 50 male Muslim non-English speaking Rajasthani musicians, with some very oversized musical luggage, plus some delicate hand instruments to carry on board, on a QF flight out of Australia a couple of years ago back to India after performing in a Festival here. It took an hour, and quite a bit of assertiveness on my part to get past the seemingly-racist (female) check-in staff who didn't want to allow the hand luggage, or deal with the (very sweet) 'Obama-esque' musicians, at all. Got there in the end, but not without some argy-bargy and many deep breaths! It was more an unspoken attitude thing, treating the musicians without the same respect they would, say a white, male, businessman. Their attitude seemed to change dramatically when I approached the bench (as a white Western woman), and it was pretty clear that without me there, the group wouldn't have been allowed to carry their delicates on-board (which was perfectly within their rights). It just smelt of racial prejudice.
An hour! Cultural insensitivity from Qantas? Shame.












