Michee

okay

“you can’t do that because of my religious beliefs”

My boss pointed out the security concern, but she wasn’t taken seriously, so she took matters into her own hands. 

She bought a ticket and  pretended to be a guest. She entered through the main entrance with a huge drill clearly visible on her belt, went straight to the documents and opened the case with the drill. (While  wearing gloves,) she removed the documents, put them in a folder, reattached the glass, and walked out the main exit.  Literally no one even questioned her.

 She immediately went around to the back of the museum, entered using the staff entrance and went straight to her boss’s office.  She dropped the folder on his desk and said “I just stole these in 15 minutes“

I want to live in a world that punishes these childish adults as you punish a toddler throwing a tantrum. No candy for you, Jimmy; you’re going home to bed if you can’t mind yourself in public.

Throw a hissy fit because your cashier isn’t moving as fast as you’d like? Find yourself gently escorted from the store until you can show some basic compassion and patience.

Hurl a pen across the table at your signing agent? You’ve just forfeited your right to refinance your mortgage this week. Try again when your temper is managed.

Scream obscenities at the Taco Bell rep because you know it’ll earn you a free soft shell? Here’s your money back; please feel free to play again when you’ve realized fast food is not worth more than the price of human dignity.

I am so sick of accepting–and, in truth, rewarding–these callous behavior patterns in customer service industries. The fact is, the customer is not always right. The customer is often just testing to see what he can get away with. Stop pandering to spoiled children, and show your employees they have more value than their red polo, or how much abuse they can withstand in a 40-hour week.

We are here to provide a service and to make a living.