Kenzie

In 2009 I was travelling up to New York. I flew in and was waiting for a shuttle to take me to Columbia. I put a bag in the shuttle, and realized I had left a bag inside the airport. I went to get the bag, came back, and the shuttle had departed, with my bag inside which had my computer in it.

I ended up tracking my bag to the companies office, and took a taxi to get there, albeit two days later. I got to the office, opened my bag up, and my Macbook computer was gone. As you can imagine, I was very upset, but I kept my cool as I pretty much felt I was SOL.

Now this is where the story gets interesting….

After travelling home a day later, I get an email from Apple thanking me for contacting them about my computer. Knowing I had done no such thing, I contacted them to explain to them what had happened. They immediately agreed to help me, and told me to locate my serial number from my receipt. This is why it is always important to keep receipts, everyone! I gave them the number, and they were able to track the computer back to New York, and even had the name of the individual who had the computer.

With this information, I contacted the shuttle company. After many phone calls with higher ups of getting nowhere, and them basically telling me I was SOL, I gave them the name of the individual. Their demeanor immediately changed, and it turns out it was one of their employees who had my computer. They agreed to refund my money, as long as I would not release personal information such as names, the company name, etc.

With the information I had, I decided to become a vigilante. I contacted the individual, posing as an Apple Genius, telling him we could upgrade his computer under a promotion for no cost, all he had to do was bring it in.

He brought the computer in, and was arrested on the spot.