LiftMeUp

For people that like to l1ft at 1ulu 🍋 stores, I happen to know someone who works corporate and filled me in on their software.

Just as a note, this is the corporate side and they use this software for all stores internationally. This doesn't incorporate mall LP as they work separately for apprehending.

Lu1u staff document all activity from suspicious persons, tags left in change rooms/inside pockets of clothes, to reoccurring people that successfully l1ft.

There's no advance tech that assists, it's mostly based off floor staff and using in store cameras. I saw some of the reported incidents and they differ by each store. Some people report the bare minimum and some people go to the extent of reporting people's full appearances, height, age. (Mainly estimates)

I've seen reports from $50 to $1000 in product being documented. If they dont have a culprit, they just report for shrinkage for corporate. but if they have a repeated suspect, they add the $ total for this person. I don't know the threshold but higher values = reason to look at cameras.

Standalone stores (not part of the mall) I assumr are handled internally and most likely call 🚨. However, I couldn't find any incidents that had any successful stops to confirm.

I still believe the best method is removing $ecurity tags (hook key) and price tags (RFID) in the change room (leave no evidence). Even though now they ask for your name (obvs provide fake) and while in the change room they actually write timestamps on the door. However it still leaves them with barely anything to document and no suspects. Just dont be greedy in value and given the reason to look at the cameras.

PLEASE READ THIS POST IF THIS IS YOUR FIRST TIME COMING ACROSS IT!

Here is an up to date 2026 se4uh masterlist I created.

My credentials: I used to work there, and I’ve successfully l1fted a shit ton of things from there. My hauls are kinda insane ngl.

The employees: -Every employee gets a training module about sh0pl1fters. We are told to just customer service them, offer a basket, and say something like “how is that sephora collection lip gloss working for you?” if we saw them conceal that exact item for example. We cannot chase you outside if you leave with merchandise. The modules say not to stereotype people and do not make assumptions based on appearance but…more on that later.

-We cannot accuse people of st3@aling however sometimes managers will do it anyways. There was an incident: 3 girls came in and were rushing right up to expensive perfume gift boxes and dior. They started taking stuff rapidly. The manager said over the headset “we are being r0bbed” even tho thats not allowed as told by our training modules. WE WERE NOT ALLOWED to call police as they left. However one of them did slightly push a team member as she was rushing to leave and that made my manager very excited: that meant se4uh could press more charges and count that as “assalt”. A few days later manager informed us that LP identified one of them as she had a previous record of lifting and she was arrested. Moral of the story: Dont be obvious and rushing to the expensive stuff. And DO NOTTTT touch employees or push them or anything. I know that sounds obvious but seriously it was just a light brush of the shoulder and the girl got more charges against her. 

-We used to call known l1fters that we see on the floor “Nora's” as a code word to communicate through our headsets but not anymore. 

-Some stores hire private security but they are not police. Those ppl will clearly be labeled just security and hang near the front. They get bored and essentially stand around all day. If you are ever caught by one tho, and they tell you to come to the back with them. DO NOT. JUST KEEP WALKING. NO COP=NO STOP. You should know this.

-We offer baskets to everyone so if you are offered one that doesn't automatically mean we are sussing you out. However if you start getting constantly customer serviced, you’ve been caught and you need to GFTO. 

SHIFTS: Every hour we would change “Zones” **which were just areas we were assigned to walk around and provide customer service to clients. Register is called Cashwrap, so if you hear someone being told to go to Cashwrap they are going to the register. **good time to lift as everyone is moving zones and getting adjusted. Some employees go to lunch as well**

-Some employees unfortunately are plain racist. A fellow employee pulled me aside and said she knew a couple was “planning to sh0pl1ft” so she immediately greeted them and started talking to them and following them around. They were POC and I guarantee you if they where white, she would not have done that. So very sadly and unfortunately, it is harder for POC to not be sussed out in the store. (This of course depends on each employees personal biases.)

-We do keep an eye on what you have in hand and if that goes missing from your hands.

-We do check inventory on the spot sometimes, one time a manager said that 15 l@neigeee lip moisturizers were stolen after checking the count on the floor vs the amount sold

-“Shrink” is the name of overall loss of product from lifting.

-We are told about other stores in the area who experience incidents of heavy th3ft. For example, one store had two girls wearing large skirts who would open the drawers, cover it with their skirts and take a bunch of product and put them in their pockets of pants they wore under the skirts. We are given descriptions of these people and are told to be on the lookout.

The Managers/LP:

-There is a computer monitor with live camera footage in the back, in the manager's office. 

-Regional LP makes occasional visits and will talk with managers. Ive seen them go through footage together especially after known incidents of th3ft.

-Internal th3ft is taken very seriously. We cannot leave the building without our bags and pockets being checked by management. 

-LP is mostly worried about internal th3ft, ORC (organized ret@il cr1me), and larger incidents of th3ft. They case build. If you keep coming to the same store, or the same storeS in the same region, they will know. 

The store:

-Tagged items: Fragrances are 99% of the time always tagged with an EAS 58khz barcode tag. We deactivate the tag by sliding it across the counter which has some type of magnetic field under it that deactivates it. But you can peel off the tag pretty easily. However the issue is most stores do not have fragrances out and you will have to ask an employee to get one for you, which sometimes they will give it to you or hold it behind the counter. Not much advice here unfortunately regarding that. The drawers underneath the shelves hold the fragrances and are always locked unless someone forgets to do it. If we see a client trying to open the drawers obviously we gotta tell them not to do it and offer to help them.

-Assume all cameras are real. For my store atleast, they were. 90% of the time these cameras are placed over fragrances, d10r/ch@nel, the entrance and over cashwrap.

-The front door has a sensor to determine foot traffic and how many people enter but it is not itself a camera. It was used as a metric for seeing how many people come in and actually buy stuff vs just browsing. We were encouraged highly to keep the ratio good and were discouraged from leaving the store too much as to not mess with that number. 

-If we find empty boxes, we put them in a container labeled “KT”(Known Th3ft) and the manager will collect those and log those in the system. LP may or may not look over camera footage around those areas depending on how much loss was found. Meaning for you; DO NOT LEAVE EMPTY BOXES. Just take the whole damn product. A manager one time told us over the headsets that she found alot of KT’s around the store, and that we need to be greeting more people and being on the lookout.