So as alot of you know DNA stands for Did Not Arrive, its when you order something online and then tell the company it never arrived. Most places will instantly refund, sometimes they may do an investiagtion, but this isnt something to worry about. Its a must to be able to lie easily and make up things on the spot.

♡ what live chat may say ♡

• "contact your local post office" you never actually have to contact them, you can just say they said they never received the package or that it was lost in transit.

• "by accepting a refund you agree that you have told the truth, police may be involved" ive only seen shein say that (they would not contact authorities over £100 of sweatshop clothing) and it means absolutely nothing. Police will never do anything even if reported, its impossible they will do something but if they were to investigate you can easily say you found the parcel, you truly never did receive it, or you received it after you got the refund.

•"we will proceed to an investigation" this also essentially means nothing, an investigation can mean a different team will just look at the reported situation and decide if a refund will happen. The delivery service may be contacted but all they can say is "well we delivered it"

♡ how to actually go about a refund ♡

•message livechat: usually on a website or app there will be a customer service live chat, this will connect you to a real person that you will message. Usually you can get an instant refund with live chat. You always have to confirm your details such as address, email, and phone number.

•call them up: ive personally never called up for a refund but it works in a similar way to livechat. Always remember to stick to your story.

•email: email is usually significantly slower than live chat or phoning so essentially you shouldnt do email but its not impossible.

♡ how to act ♡

•"Always remember to be kind and respectful" customer service already deal with alot. Remember we are criminals not meanies. The customer service will be way more helpful and smooth if you are just respectful, ive been thanked by customer service for being understanding and had a convo about how shit people can be to customer service.

•"confident" remember to always be confident in what you want and in your story. If they offer reshipment ask for a refund instead, if they offer store credit say "no thanks id rather not order from here again". Dont accept anything that isnt a refund. Still be kind but push for what you want.

•"emotional" remember you're acting like someone didnt receive a parcel they needed and were excited for. Dont get angry, just seem upset and disappointed.

♡ methods ♡

The only way to get a refund isnt DNA.

•"PEB" parcels are always weighed so this can be sticky but saying that one of your two items didnt arrive. Ive seen people for example order airpods and an ipad, say the airpods werent there and then have airpods reshipped. You can then if you want return both the reshipped airpods and the ipad and boom you got free airpods.

•"damaged" this can also be sticky, companies will usually ask for items to be returned so they can reship. Id personally only attempt this for aliexpress/wish or if you are buying something electronic you can say the battery leaked (you cant post things that have battery leakage due to toxicity.) Also you can say that you got blood on the item and you have HIV so it would be incredibly dangerous to return. If electronic make sure you say that it didnt cause any damage that there is just blood on the item.

•"unmatched" you can say the item isnt as the listing indicated, sent the completely wrong product, the wrong colour, wrong size ect ect. For example you can take a top you bought that youre trying to get a refund on and find an item of a different size and take picture of that size lable as proof.

•"EB" same idea as peb but you say there was absolutely nothing in the box/package. Good ass success rate.

Make sure you know what you want to say, i personally first go with DNA, and then if that doesnt work say that your package didnt have the item (empty box or partially empty box) and then damaged. With damage you have to get creative, in a bag ive cut a lil hole on the inside that is with the seem and then its easily sewed back up. I saw someone else say the same example and ive done it so many times but if you order a black shirt, grab an old piece of black fabric and cut a hole in it and take a photo of that implying that its the same item.