|GA VERDER NAAR START / ADVANCE TO ‘GO’|
Perspectives on refugee integration in the Netherlands.
In the Netherlands, every municipality has it's own responsibility for the integration of newcomers - refugees with a residence permit. The municipality of Eindhoven asked Buro Kato to think along in an effective integration procedure.
We however, turned the question around. How do newcomers experience their integration procedure and what is it like to be new in Eindhoven?
Through user-centered context research we placed numbers in perspective and spoke to Syrians and Eritreans about finding their way in Dutch society.
Researched findings were presented during the Dutch Design Week (2017) in Eindhoven. Visitors were invited to pick up a phone and listen to what newcomers had to say about their 'advance to go' ticket and the struggles starting from scratch brings with it.
Outcomes of the project: advice report for the municipality of Eindhoven in a humane integration policy with interventions both on system and user level, customer journey and persona's.










