Dear, @playchoices players...
I know a lot of us, Choices players, complain about the game a lot. Not enough keys, not enough diamonds, not enough exposure on a LI, etc. I'll be honest, sometimes I do complain too.
But, recently, there's an error in my app: my books were all restarted and all of the progress I've made was gone, even though I've connected the game to my facebook.
I was kinda pissed, sad, and disappointed, bcs I've been playing Choices since 2016 when they only had The Freshman, TCTF, Endless Summer, and Most Wanted. I've finished a lot of books and chapters, the last thing I want is to start everything over.
I've tried contacting the in-app messenger and was not pleased at first bcs they gave me, what I believed, was a computer generated response. I even commented on one of their Instagram post to ask if there's any other contact I could try.
But, what I got was beyond my expectation.
If you ever think that Choices team, Pixelberry team, don't care about us, their game players, you're wrong.
They followed up on my case, giving me answers in less than 12 hours. My case was solved in about 2-3 days and they assisted me through it until I got my progress back. This is, by far, the best "customer support" I've ever got from an app.
These people care. Pixelberry cares about their users.
So, next time you want to complain about Choices... Just, don't be mean. It's definitely great to give constructive criticism, just make sure you say it nicely. Even if it seems like sometimes they don't give what we want, they care about us.
Lastly, if you're still here, thanks for reading this.
Also, a quick tip, always connect the game to your facebook, so that in case anything happens, you'll be able to recover it haha
