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With more than 600k writers now using Ellipsus (🙀), we’re streamlining support to make it easier to find answers, report problems, and get urgent issues to us a lot faster. In the new Ellipsus Help Center and Knowledge Base, you can search for answers directly from the in-app support widget, then submit a categorized support request when you still need help. Those categories help us identify very important issues like inaccessible work, deletion recovery, payment issues, bugs, etc. And: the support widget works on mobile now!! A few important notes while we make the switch:

If you’re seeing an “Ellipsus is outdated” notification, please fully close your Ellipsus tabs, clear the site data/cache for Ellipsus, and reopen your workspace. If you’re experiencing any lag or other loading issues, the refresh should help with that.

During the migration to the new system, some earlier messages might be lost, while others may be attached to old conversations we can no longer reply to. If you were waiting for support and still need help, please check the Knowledge Base first, then send us a new request through the support widget or the support ticket page in the Knowledge Base.

Starting today, all support requests should come through these forms rather than directly through our email inbox. This gives us the info and logs we need ASAP, and keeps requests from becoming scattered or lost (which helps us resolve issues faster!).

The new forms system will give us more up-front info, but support is still a collaborative process. We may need to ask you follow-up questions about your issue as we investigate. (Every device, browser, bug, sequence of events behaves differently.) Live chat will also remain available for urgent issues.

i love me some Idia to properly end my day 💕