The Younger Brother
With few educational accolades behind him, Phil Jones started at Brother UK in 1994 as a humble fax salesman. But rather than become a lost soul in a sea of suits and salesmen, Phil moved on and up. Today he leads the company he's served for over 20 years. Phil Jones is a prominent business leader in England's North West. A staple on the start-up scene, a serial speaker on the circuit, and a multi award-winner, he's the man behind Brother's cultural rebrand: from multi-national corporate, to dynamic modern workplace.
Printer-maker Brother was founded in Japan in 1908. It landed in the UK nearly 50 years ago; in the days of jobs-for-life and pyramidal hierarchies. But under Phil's watch, which started last year, the internal offices have been revamped, the suits are gone, benefits have been made relevant for all, and pay structures have been flipped. On his first day in charge, Phil relinquished his perk parking spot and offered free lunch for a month to the employee who got there first of a morning. The following day, a pimped-out Honda Accord on three wheels sat in the MD's former space – it was a sign of change for 180 staff at Brother UK. “The expectations of millennials and people coming out of university now is very different to what it was 20 years ago,” says Phil. “Leadership now needs to be much more transparent: there needs to be fewer layers and there needs to be open communication throughout the business. “I have changed the philosophy here and now Brother views its workforce differently: we have given people permission to be influential in the business.” To map Phil's journey: he rose quickly through the ranks and was appointed Sales Director during a major Brother reshuffle in 2001. He made the Board of Directors four years later, and in 2013 became Deputy MD. In 2014, he stepped up to Managing Director at just 45 years of age. Today, colleagues are encouraged to self-start too – they're asked to add value wherever possible, taking personal responsibility in delivering excellence (PRIDE) and working in TEAMs (Together Everyone Achieves More). Another Phil initiative was to revamp the company's recognition system. Every employee has the opportunity to be rewarded for their impact in the business, as well as their skillset. It's a two dimensional way of rewarding individual value. In 2015, Brother's primary business is still computer printers, a stable but competitive game. Just as Brother has modernised internally, the company has had to realign its vision for a modernising workforce by diversifying into higher-tech and niche print products, as well as cutting edge office and mobile technologies. “We think about our technology relevant to three themes: digitisation, collaboration, and mobility,” says Phil. “Businesses want to become more digital; they also have to cope with lots more people working on the move, and that means they need to have the best tools for collaboration.” Phil Jones for one is a fan of collaboration. Whether it's engaging his 11,000 Twitter followers, mentoring start ups, or judging award ceremonies, he spends a lot of time with the entrepreneurial community so that he, and Brother, can stay ahead of the curve. It's that universal awareness that ensures Phil is a mainstay of the speaker circuit himself, but he's as comfortable talking soul as talking shop. “I have experiences that have been built up over a 25 year working career,” he says. “I've made every single mistake you could hope to make so I can help a younger person, or a younger entrepreneur, get to their goals faster, particularly when it comes to building confidence in people. “I recently spoke at the Inspire Manchester Conference run by UK Fast and my job was to not to talk about business, but to talk about strategies you can adopt to become the best you can possibly be. That includes having good self-taught, positive self-scripts, and filtering your time to achieve your goals.” Over the years, Phil has been rewarded for his work and his achievements personally and professionally. In 2011, the Institute of Directors gave him the Manchester Director of the Year award, then came the North West Director of the Year accolade amongst others. The wide-ranging changes he presided over in Brother itself helped earn the company a Times Top 100 Employer award, and an Investor In People Gold gong to-boot. And it's this gold standard that Phil Jones brings to Ideas Britain. The multi-award winning businessman is relishing the prospect of ideas beyond apps, which he sees a lot of on his rounds. “If I judge competitions in schools, the final is usually made of three groups that pitch app, app then app,” says Phil. “At Brother, we make electro mechanical stuff - we engineer things - and I love that sort of space. It doesn't always have to be an app - 3D printing, for example, provides all sorts of opportunities for innovation. “I also love social entrepreneurs who are trying to do something bigger and better; those who aren't just innovating in order to make themselves personally rich, but who are trying to make others' lives richer in quality. “For me, it's not all about Unicorns (businesses which reach £1bn in market capitalisation on IPO) or Decacorns (businesses which reach £10bn market capitalisation on IPO) – all of that talk overshadows the businesses that sit in the middle. The ones that I would call racehorses. “Racehorses are brilliant businesses which go from from start-up to scale-up, solid businesses which employ people, contribute positively to the economy and provide a great lifestyle for their owners and those people within them” says Phil. “So, d'you know what: go and build us 10,000 of those in the UK with Ideas Britain.” Thanks Phil, challenge extended. Now, what are you waiting for?!






