Actively updating AO3, Prev. PunkrockmxFrizzle

(in my experience, bc this was the first thing i wrote after waking up from surgery a couple hours ago)

since you can’t eat beforehand, I went in pretty grumpy-hungry but believe me, nervousness takes care of that QUICK and i completely forgot

if you have good staff, they notice when you‘re nervous & chat calmly without overwhelming you

anesthesiologists and other staff members repeatedly ask what surgery you are getting done to make sure you were properly informed and to avoid mixups; made me nervous (bc why did no one know what surgery they were doing with me??) until my anesthesiologist explained that they just have to hear me say the words

during prep, different people will be doing different things and giving instructions on what to do (make a fist, put your arm there, etc.), sometimes overlapping (adhd hell)

the face mask was placed over my mouth and nose with just normal breathing air for like 3 minutes while they were still prepping (i assume to get me used to the sensation?)

once the drugs started coming, my very very first instinct was „oh, i‘m gonna throw up“

i didn‘t throw up but then everything went hazy and blurred, kinda like being REALLY tired-drunk

one of the anesthesiologists was standing behind me and caressing my face while talking to me and promising to take care of me when she noticed i was getting freaked out; the other one was administering the drugs

The robot was sitting motionless on the curb cut on the other side of Forbes Avenue. It wasn’t crossing with the rest of the pedestrians, and when I reached the curb, it didn’t move as the walk signal was ending. I found myself sitting in the street as the traffic light turned green, blocked by a non-sentient being incapable of understanding the consequences of its actions.”

The second screenshot is a tweeted picture by an unknown user of six sidewalk robots going down the side of the street, with a car trying to pull between two of them. There are two replies below it, the first reply is by Adrian Lopez @PaladinZilch and reads “Wow. Imagine being in a wheelchair and seeing that.” The second reply is by I [flaming heart emoji] You @IAm444x and reads “oh god the tech bros made car traffic for sidewalks [crying emoji].”

Motorized vehicles aren't allowed on the sidewalk. The sidewalk is for pedestrians. Power chair users are considered pedestrians by specific exemption (and for good reason - that is a single human, using the most minimally disruptive means of locomotion available to them.)

well every time i've called, the new representative has been like "i'm so sorry, but there's no ticket by that number. i have no record of you ever calling about this. i'll start a ticket for you."

finally, the fifth time i nearly burst into tears of frustration and i said "i don't want you to start a ticket for me, because it will be the sixth ticket created for this same issue. every week, one of your colleagues tells me they'll create a a new ticket for me, and then nothing happens."

they said, "i'm sorry but i have no record of those tickets existing." and i was like i KNOW. but they doooooo what is happening.

finally i got transferred to a supervisor's supervisor.

if you've ever worked in online customer service, you know that when a customer calls with a problem, you create a "ticket" that puts that issue into the system. if you can't resolve it, it goes into a ticket queue, where other people with the ability to resolve it select it, put it into their personal working queue, and resolve it.

well after 30 minutes of searching, this supervisor tells me, dumbfounded, that she's discovered a completely unique queue she's never seen before, where my tickets have been going somehow. a pocket universe queue that no one has access to or can edit or select from, not even her. she has no idea what's happening. she's like "yes, here are all your tickets, and no one can open them or comment on them or resolve them.....this is crazy......" and it's JUST my tickets in there. no one else's. of tens of thousands of customers.

all professionalism fell by the wayside. i told her i've worked with those queues before and also found that totally wild. she was like "what the hell is going on...." and talked me through everything she was seeing and how gobsmacked she was. we were both like "this is one for the books truly"

tells me she's going to have to bring this up above herself because this is a really big error on like, a coding level, that she has no idea how to resolve. tells me she will personally call me back tomorrow to update me.

four days pass with no word.

i call customer service again. random agent. explain the entire situation, including that last bit.

agent says "i'm sorry but i have no record of those tickets existing. i'll have to start a ticket for you. rest assured, it will be resolved."

i said, "no it won't be. it never will be. because they're in the special queue."