Reader Comments: Good or Bad?
https://fivethirtyeight.com/features/we-asked-8500-internet-commenters-why-they-do-what-they-do/
Everyone loves to get feedback on things they create and find out what people liked and were not so fond of, right? You would think so, but in the case of online journalism community feedback has proven to be a very tricky subject.
Many a platform has decided to remove their comments, generally due to the fact that it doesn’t contribute anything to the conversation – however hate speech is definitely not an unfamiliar sight for anyone with a presence on the internet, since merely being in the spotlight can make you a target of online trolls.
Unsurprisingly, the targets of such hate comments often have something in common. Race, gender, religious beliefs and sexual identity are some of many things that could put a bounty (so to speak) on a journalist’s head. One might wonder why this is the case, but the answer could boil down to one simple thing: human beings replicate behaviours that they see in others.
For example, the modern world has no shortage of oppressive governments and world leaders full of prejudice; take Donald J. Trump or Kim Jong-un, two people in charge of entire nations.
You would think that the head of a country should be the cornerstone of their community and use their platform for invoking positive change, however what do these two do instead? They oppress the people of their own countries which periodically normalises such behaviour, causing potentially millions of people to follow suit in thinking that is an appropriate way to act.
This creates quite a dilemma, with extremely old-fashioned ways of thinking resurfacing while other parts of the world take large strides in the right direction. Returning to the human behaviours point, this is where more impressionable people will assume that this behaviour is ethically right.
This is where the comments come in. What better platform to share hate speech than one that can be entirely anonymous? Journalism is now so deeply rooted into the internet that it is near impossible to just have a magic fix for this problem, which leaves publications and freelance journalists with two choices: leave their comment sections as they are or remove them entirely.
Removing comment sections is nowhere near the end of the world though. In recent years, many large and successful publications such as Reuters and Vice News have decided to lose comments and have noticed no abrupt change in readership, while other publications took the approach of heavily moderating their comments, be it through an advanced AI or paying community moderators, in order to continue to allow the community to share their thoughts without having to be exposed to the warped thoughts of an internet troll.
Online journalism has always had its fair share of hardships, but with time comment sections will hopefully only become more inclusive safe spaces to discuss any number of topics, allowing readers to get several sides of a story and not just the one that a journalist told.
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