This is my first ever early morning rant about my work here in KL. Actually this might be the first time I’m sharing stuff here about my work in KL.
Almost two and a half years in and boy am I fucking tired and drained and burnt out. I’ve been bottling these feelings of frustration and demotivation for a long time because I’m aware what a privelege it is to be able to find work in another country, but lately it’s just become too much.
A quick background about my job. I’m working in a BPO company here in KL. Our account is predominantly composed of Filipinos, so you can imagine how toxic it is. The environment is just like working back home, except the salary is better.
Expat employees in our company sign a one year contract. On their first year, they are subject to confirmation after 6 months. If they get confirmed, they can finish the one year contract. If not, they get sent home.
At the end of their first year, they will be evaluated if they’ll be renewed for another year. Once they get renewed, they’ll be subject to yearly renewal depending on their performance.
The whole setup is already stressful as it is, but I have my personal gripes on top of that:
1. After I got confirmed on my first year, I was supposed to be upskilled. And yet my team lead withdrew my upskilling as punishment for a markdown I had. I watched my teammates get upskilled over time while I remained stagnant for a whole year. I watched agents from other teams get pushed for upskilling despite them not performing any better than me.
2. Despite my team lead’s lack of faith in me, trainers actually approached me for support in their classes. This eventually started to take a toll on my productivity, since they would ask me to provide support during productive hours. When I explained why my numbers were falling, my team lead told me “Then you have to say no.” As if.
3. I requested multiple times to be upskilled. I specifically mentioned where I preferred to be upskilled. And yet when they finally upskilled me, they upskilled me to a dead end skill with no remaining path forward. Once you get upskilled there, you stayed there. You don’t get upskilled to other verticals anymore. The first two agents who got offered the upskilling refused. When it was finally offered to me, they didn’t give me the option to refuse. I only got out because when they announced that they will be transferring agents to another department in our account, I volunteered.
4. I applied for the vacant QA post (at the encouragement of the QA I supported when he was on training) but it required TL recommendation. I didn’t get shortlisted for the interview.
5. I applied for the vacant trainer post (it didn’t require TL recommendation) and got shortlisted for the teaching demo and interview. I know I aced that teaching demo and interview not because I’m an overconfident prick but because I worked so fucking hard to prepare for it. My topic was outside my expertise, so I asked someone who specialized in that topic to help me prepare for the demo. I ran my teaching demo over and over and over again until I can recite it by heart, even without the slides. I anticipated all the possible questions they would ask. I received glowing feedback during the demo and the interview. When they asked what would be the reason they wouldn’t select me, I said it’s because someone is simply better. And I meant it. I wouldn’t be bitter if they chose someone outstanding. But their choice left everyone raising their eyebrow.
I still have more but I gotta go for a run to blow off some steam. Hopefully I’ll feel much better that I wouldn’t need to continue my rant but these are my bigger issues. The smaller ones are operational- inevitable parts of working in the BPO industry. Of course the smaller ones are the ones wearing me down and making me feel all the more tired, I just feel like I wouldn’t be dealing with the smaller issues now if I didn’t have to suffer through the bigger issues lol.