How to develop a ride-hailing app like GrabTaxi

Super App and Southeast Asia go a long way. Grab is the reason for that. It started off as a taxi booking app in 2012. However, it has expanded its presence to several sectors now. This includes financial services, food and grocery delivery, and on-demand transportation. Likewise, entrepreneurs can move ahead in the digital economy with a Grab clone.

How does a Grab-like multi-service platform function?

4 stakeholders are the backbone of Grab. It comprises customers, drivers, merchants and big enterprises.

Users must register on the on-demand services platform. They must enter details like their age, email address, name, and location.

The admin of the on-demand delivery platform will approve their profiles after checking their background and data.

Further, customers can search for the required services. They can tap options like food delivery, grocery delivery, insurance, investment etc. Users can choose a specific service after seeing the availability, price, and ratings.

Later, a gig worker (a rider or a  logistics personnel) would accept the booking.

They will head over to a retail outlet, pick up the necessary products, and head over to the user’s location. Moreover, customers will get real-time updates right from the pick-up point to the drop-off destination.

Thus, they can manage their schedule efficiently.  Users will also get extra discounts, reward points, and offers in the deals section.

Are there other options available for drivers and retailers? Yes. Cabbies will get access to payment gateways,  route optimization tools and income reports. Merchants can create profiles, reach out to a large customer base, and manage their business operations effortlessly.

Corporate companies can also satisfy their employees effectively. They can press options like express package and food delivery. This will enhance worker engagement and improve their productivity and wellbeing.

Transportation has become complex since Coronavirus, as it is difficult to get an idea of the areas which are not blocked. So people are using taxi booking services like Grab for traveling. Moreover, taxi booking solutions follow an extensive list of precautionary measures to ensure that passengers are safe from virus contraction. Grab taxi app has a net revenue of 1.1 billion in the year 2018 alone.

Many entrepreneurs aspire to build the Grab clone app and become profitable as a popular taxi booking application. Grab clone app should have users panel features like live tracing mechanism, estimate fare calculator, scheduling rides, and many other attractive aspects. An admin panel should have reports of the ongoing trip, statistics & analytics, manageable admin console, etc.

Owing to Coronavirus some changes were made to the taxi-hailing services app of Grab. Here are some of it

Since April 2020, Grab’s taxi services have decreased in profit percentage in double digits. So understanding the reduction in the demand for the Grab taxi app. They shifted some of the drivers to the on-demand delivery sector.

Between the interval of March to April 2020, approximately 14,900 drivers were employed as delivery personnel.

In Malaysia, 18,000 drivers were moved to the delivery sectors. The reason for doing this is the demand for the delivery sector was greater than taxi services.

Rohen Cohen, head of regional operations in Grab told that they worked with the government to anticipate the demand for a shift in the on-demand logistics sector.

The ways by which Grab support people during the COVID-19 crisis

Grab is South Asia’s leading Super app has taken several measures to curb the spread of the Coronavirus contraction amongst customers and employees. Let us look at some of them.

Due to the coronavirus outbreak, the drivers and delivery agents of Grab are facing financial difficulties and other crises. To be of support to their employees, Grab has expanded its Partner Relief initiatives.

In response to the pandemic, Grab leaders have cut 20% to help businesses and other partners in the business.

Grab is planning to expand its GrabMart and Grab Assistant services in more countries in the coming weeks to assist customers who are unable to commute.

Summing up:

People are finding it difficult to travel with the spread of the coronavirus. The taxi-hailing apps assist people in commuting to different places. App owners are taking several precautionary measures to curb the spread of the virus. Drivers take up regular screening tests to prevent the spread. These apps are supporting their infected employees by providing them with paid leave.

Measures that are taken by On demand taxi booking apps to assist people in these tough times

In some places, an app like Uber is providing free service to health care workers and other frontlines workers.

Uber and Ola have suspended the pool rides and have limited the number of passengers per vehicle to curb the spread.

They are currently operating only in certain safe areas or localities so that they can prevent customers from getting infected.

Before a driver goes online, they will be asked to confirm, via a new Go Online Checklist, that they’ve taken safety measures and are wearing a mask or face cover.

The new technology will verify if the driver is wearing a mask by taking a selfie. After the verification process is complete, the driver is notified through an In-app notification.

These taxi-hailing apps are not allowing drivers who are not taking the necessary measures to go online.

On the other hand, drivers can cancel the rides of the passengers who are not wearing masks without paying any fees. Also, the passenger can cancel if they find the drivers not wearing a mask.

Uber’s two-way feedback system has long helped ensure both riders and drivers uphold certain standards by requiring feedback on issues like vehicle quality, navigation, and speeding. Now, they are adding new options for feedback, including having no face cover or mask. These are the features to be included in the Grab clone app development

These are the requests a taxi-hailing app has for its customers.

Wash your hands before and after you ride.

Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.

Sit in the back. Give your driver space by sitting in the back seat.

Open the window. If possible, roll down the window to improve ventilation.

If you are running a taxi business or wishing to start one, you would have definitely heard of the name — Grab. Grab, being one of the leading taxi service providers, has sure emerged as a trusted brand among its target audience in the Southeast Asian countries.

The primary reason behind Grab’s success is its on-demand mobile application is advanced and feature-rich. They allowed their end-users to book their taxi services app with just a few taps on their smartphones, making their lives easy. This shows that users are moving towards services that offer convenience by making use of the latest technological advancements.The success of the Grab taxi application led other taxi businesses to develop their own on-demand app similar to Grab. But, they found it challenging to build the app from scratch. The need to develop an app without any hassles led to the emergence of Grab clone app solutions.Several app development companies offer Grab clone, along with options to personalize them. These Grab clone apps are readymade solutions that are built with top-notch technologies and include features and functionalities similar to the taxi app giants available in the market.

Benefits of choosing Grab clone for your taxi app development:

The Grab clone app is built on a business model that has already been tried and tested in the market, guaranteeing your business a sure success.

The app has built-in features and functionalities that enable its seamless functioning. Hence, you can just customize it as per your convenience rather than building it from scratch, saving your efforts and resources spent in the development process.

The app is highly scalable. Thus, you can modify it in the upcoming years as per your preference or whenever you wish to expand your area of operations.

With mobile applications gaining traction among the general public, it has become vital for several companies to take their business online. The taxi industry is not an exception to this scenario. If you own a taxi business, you must have an on-demand app for your business to reach your potential audience with ease.

But, it is quite challenging to build the app from scratch as they cost you a large sum of money and resources. The rising need for the development of on-demand applications in the shortest time possible at relatively low costs led to the emergence of white-label Grab clone applications.

Benefits offered by Grab clone applications:

The Grab clones are readily available solutions, saving you time spend on the development process.

These apps are 100% customizable and highly scalable, giving you the advantage of modifying and updating the app as per the changing needs of your customers.

The app includes all essential and advanced features that are needed for the seamless functioning of your business.

It cuts down the development cost to a great extent.

The apps are free from bugs. Hence, you do not have to worry about the problems of crashing or discrepancies in the future.

The apps are offered separately for users, drivers, and admin.

The admin dashboard gives God’s eye view for the business owner to manage all operations of the business with convenience

Bottom line:

The increasing competition has made it essential for businesses operating in the taxi industry to stay a step ahead of their competitors. An advanced and feature-rich on-demand taxi application can help you to achieve the same.

With the growing need for convenience, there is a significant drift in the transportation industry with the inception of on-demand ride-hailing services. Thus many businesses are adapting to the changing needs of the customers, making their way to the on-demand sector. Though many have started their on-demand taxi booking services, only a few have made their mark in the industry. One such notable on-demand taxi app service that took the market by storm is GrabTaxi. If you’re planning to start your own ride-hailing app business or expanding your existing transportation business, then it’s essential to understand how the leading taxi booking app business GrabTaxi operates. 

A sneak peek into the statistics of GrabTaxi :

GrabTaxi completes 3.5 million rides a day.

GrabTaxi has 2 million drivers on board.

The app receives eight bookings in a second.

The giant serves in 8 countries and 168 cities.

Workflow of GrabTaxi :

Booking made in just two taps: People love services that are quick, especially when it comes to the on-demand industry. Once the user enters the pickup and drop location in GrabTaxi app, he/she will be provided with the estimated fare for different vehicle types.

Finding the ride in a flash: Once the user chooses the type of cab in which he/she want to take the trip, the app will find him/her the driver available in the vicinity.

Tracking your driver: As the driver accepts the ride request, the user will be provided with the details of the driver such as his name, contact number, and car details. Also, the user can track the driver with the help of real-time GPS tracking installed in the system. 

Making safety a priority: GrabTaxi cares about its users. It has features that allow its users to share his/her location with their friends and family. This added feature has gained a big name to GrabTaxi.

Features included in GrabTaxi: 

Rider app features - Signup/Login, Fare estimation, Payment option, Past rides history, Reviews & ratings, Promo codes, Map navigation, Pickup notification, Cancel ride option, Share ride details, In-app chat option, Invoice details.

Driver app features - Signup/Login, Vehicle details, Document verification, Manage trip request, Cancel ride, Manage bank details, Upcoming rides, Invoice details.

Admin panel features - God’s eye view, Approved provider, Manage documents, Driver details, Schedule trips, Track users, Manage promo codes, Earning reports, Payment gateway integration.

How much does it cost to develop an app like GrabTaxi : 

Developing an on-demand ride-hailing app from scratch is quite expensive. So most businesses go for clone apps. If you want to build an app like GrabTaxi for your taxi business, you should opt for clone app development. These white-label app solutions can be customized as per your business requirements.