Claritick

Ticketing systems are designed to limit procrastination and ensure questions and issues are resolved on time.

Here are the benefits of using a ticketing system like Claritick:

Organization

Ticketing systems allow you to track problems. If your business is large, it’s going to need a way to track all the volume of support cases. Some issues are going to need more attention than others. Typically, when a problem is very difficult to solve, employees lose enthusiasm and procrastination sets in. Therefore, using a ticketing system is important, using such software a ticket manager and their employees are linked in following up and ensuring issues are resolved on a timely basis. Unknowingly, ticketing systems are a customer’s best friend. Thanks to the way ticketing systems are structured, reps can easily manage multiple cases at once, and customers don’t need to wait their turn for fast assistance.

Data Centralization

First, one must appreciate how data is collected. Either a customer rep enters the information via telephone, or the data is auto-populated from a live chat messenger bot (consider using Convosio an optimized live chat system).

Once customer info is gathered, it’s nice to have it all stored in a centralized location so other reps can look up and reference different issues to help resolve their existing ones.

In addition, when the customer calls in again, even if they speak to a different rep, the communication will still be stored and transferred to the original ticket. This way, information is consolidated onto one thread. The support team will be less likely to miss important details and a resolution can take place faster.

Communication

When customers contact your business to follow up on a question or issue, they may use different communication channels. They could call in, live chat, email, or use social media. However, a ticketing system eliminates the chaos of the sporadic communication the customer chooses. With a ticketing system, no matter which medium the customer uses to reach out, the interaction is always logged to the same place.

Access

A ticketing system gives customers access, which makes them feel empowered which leads to buyer satisfaction. We all know the success of a company is based on customer satisfaction so, a ticketing system will lead to greater success for a company. Customers can simply access their email inbox and send questions or queries to the individual rep handling their case. This seemingly personal level of service is going to boost customer satisfaction to a high that leads to greater retention. In addition, with a ticketing system, you buy yourself more time to respond with an optimal response. Why? Your customer is not reaching out via telephone which requires an immediate response, nor via live chat which demands a response in less than 23 seconds. Also, with a ticketing system, the customer will never know if multiple different individuals are working to solve their case. Nor is any personal email address being shared with the customer to risk getting bombarded with messages from one specific disgruntled person.

Conclusion

Get your support team organized today with customer data and resolutions easily accessible for all employees to follow up on and reference. A ticketing system is the fastest way to ensure questions and issues get assigned to employees and closed out as quick as possible. Use Claritick today or sign me up for a trial.

Ticketing software, somethin businesses didn’t think they need until now. The support team should have their own dashboard to view, resolve, and close out complaints, enter a software.

Here are a few reasons why a ticketing system is needed as a compliment to a project management system:

Tickets Are Organized In Que

When a customer or prospect complains, states a grievance, or has any sort of issue, the customer service department will open a “ticket.” This ticket gets slapped onto the dashboard of the software with a time stamp for everyone in the department to see. The ticket will not go away, in fact it will automatically change its status of important if user neglects it. This way of organizing issues is the most efficient form of distributing workload among a department.

No Need for Repetitive Tasks

With Claritick the administrator of the support department can customize how much or little information the employee needs to gather before stamping the ticket to the dashboard where it gets automatically assigned to someone. Once the ticket is posted in Claritick it can also alert managers in the operations department using a project management system (like Claritask also by MyDev) should they care to see what customer grievances are coming in.

Performance Review

Metrics can be tracked such as resolution time to see which agents are earning the most customer satisfaction from resolved issues.

For the optimal ticketing platform with the most efficient layout, consider Claritick today, offered at MyDev.com

Businesses need to understand that using a ticketing system is an important aspect of running the customer support department. Ticketing software really helps resolve customers issues in a way that cannot be tracked or organized quite the same within a project management system or rudimentary email.

While many directors or CEO’s think they are operating their customer service teams efficiently within a project management system, this is simply isn’t the case. The customer service department needs to be separate from the core of business operations to focus solely on resolving client complaints or issues. Enter a ticketing system like Claritick.com. With Claritick, the customer service team can track, and closeout tickets (issues) in a highly organized, timely manner.

Why Don’t Business Turn To Ticketing Systems Sooner?

In an article published on cepro.com titled “5 Reasons, You Need a Ticketing System in Your Business” back in Oct 2017, it was said that “only about 1-in-3 companies are using an enterprise-class ticketing system.”

This is partly due to businesses not knowing about the existence of ticketing software! The article continues by mentioning “Many integrators are using work order software, project management software, invoicing tools, or even email to perform piecemeal ticketing functions. While your service operations may be able to function at a base level using such solutions, they do not come close to matching the functionality of a proper ticketing system.” Nothing could be more true, other software systems are quite simply rudimentary and don’t even come close to a proper ticketing system like Claritick for resolving issues.

Also according to Cepro, the main reasons why nothing comes close to proper ticketing software are:

Nothing Falls Through the Cracks

If a business is using email, it’s only a matter of time before something gets overlooked or mis-sent to the wrong person. Both are precarious situations especially if it’s a mishandled complaint (ticket) from a high-value client, which could lead to a large loss in sales! With a ticketing system like Claritick, there’s zero chance any issue falls through the cracks since the entire support service team will be seeing all the tickets in real-time on the software dashboard. In addition, there will be notifications highlighting the time-sensitivity/urgency assigned to each ticket.

Detailed Service History

Rather than scrolling back through hundreds of emails or clicking through screens in the project management system to find the file titled “customer issues”, a ticketing system has easily searchable data for all historical resolutions. This ease of search is much appreciated when management or the support team want to reference previously closed tickets.

Seamless Multi-Channel Support

Businesses need to stop asking their clients to phone in or email their issues to support, what if the client or prospect has a different method of contacts like live chat or instant messaging? Again, enter Claritick, which offers multi-channel support just as recommended by cepro.com, this means “your clients can communicate in the way they prefer, while all of the requests are still funnelled in a centralized system for tracking, management, and analysis.”

Service Metrics

Ticketing systems come with features that are not included with simple email services or project management systems, such as trackability, average time for the first reply, or requester submission method. These are key metrics to reflect on when it comes time to improve the customer support team to greater efficiency. (Just like the ease of searching past tickets for reference experience)

Collaboration

A ticketing system offers greater collaboration than say email. Why? Because there’s a dashboard that all employees can view, to ensure tickets are being processed and closed in a timely fashion. Thus, businesses are kidding themselves if they think they can just continue using email or a PMS to close out client issues. Get serious, the time is now to provide your customer support team with the tools they need to manage or resolve client issues.

For the optimal ticketing platform, consider Claritick offered on Mydev.com. Claritick seamlessly integrates with all other third party or MyDev in house applications such as Claritask or Convosio.

Claritick & Convosio are both popular applications on MyDev.com. Users know how powerful they are as a tool when used together. Claritick is a ticketing system used to post, assign, resolve, and closeout customer issues. Convosio is a real-time live chat that supports staff use to interact with prospects or gather information to create tickets in Claritick. For optimal results, MyDev suggests using both systems in an action called “conversational ticketing.” Conversational ticketing is where a customer or prospect is prompted through live chat to answer a series of questions which will create a ticket and route the statement to the most experienced person in the support department to answer or solve.

Here are some reasons why conversational ticketing is simply the best:

Offers Self Service

Many questions from customers or prospects are repetitive. Yes, your business website could have an FAQ page but as many of you may already know, customers like to ask questions regardless. So, with Convosio you can program automated responses to common questions.

Turns Messages into Tickets

As stated above, with conversational ticketing, customers simply respond to a series of prompts that turn information into tickets automatically. Thus, the initial rudimentary tasks of gathering a name, phone number, or initial phase of the issue can be recorded and assigned to the most relevant employee based on the keywords.

Monitor & Enhance Support

With conversational ticketing, managers can judge how the individual assigned handled the issue and if they responded to the customer in a productive fashion. This way, staff can be: rewarded for their performance, given helpful speech suggestions, or reconditioned for proper support etiquette.

Maintain Compliance

With Claritick, managers can be confident that they’re always fully compliant in saving all records of customer or prospect tickets. This helps immensely when a customer is referencing something that happened in the past, managers can simply repopulate old tickets.

With inflation, the difficulty of hiring quality employees, and the pressure to cut costs or automate due to being understaffed during the pandemic, having a ticketing system can work wonders for a business that is finding a way to keep growing or solidify market share. For the optimal way to streamline your support department, try using and linking Claritick and Convosio, you’ll never go back to inbox checking ever again!

Claritick & Convosio offered at MyDev.com

As ticketing software platforms take over the world with their ability to streamline the customer support process, a police station is also getting in on the action. Police departments, well known for issuing tickets to citizens violating rule of law, are now in need of simplifying the clerical process before issuing the citation or warning.

According to an article by the Covington News titled “Covington approves purchase of new police ticketing software” published Oct 15, 2021, department chief Cotton said, “It should streamline officer-to-citizen contact.” In addition, he continued by saying “it should lessen the amount of time on the side of the road, which, it can make people a bit apprehensive to be on the side of the road, but it’s also very dangerous for a police officer to be out in traffic like that.” Before using a ticketing software the police station “clerical staff members had to take all the tickets and enter their information into their system, essentially duplicating the ticket information in a court friendly document.”

“All of that information will flow into our systems now” automatically thanks to the ability to scan the barcode of a person’s digital driver license and have it auto-populate within the ticketing system. Now that’s a business acting to save time!

Unfortunately, the police department spent a total of $117,649.55 for the equipment & software purchased from Motorola Solutions. The police department could have probably saved the local taxpayer a lot of money had they signed up to use MyDev.com’s Claritick pay as you go service, which is free to use at an entry-level, and very inexpensive to use every month using its premium features option. Claritick can be fully integrated with all other MyDev applications as well as most third-party platforms. If there isn’t a third-party platform that Claritick can connect with, then its support staff will engage with its subscriber to ensure it does.

Thus, if the police station was a subscriber of Claritick, and it complained that their system wasn’t fully integrating with the local courthouse to seamlessly pass through information, then Clariticks support staff would work to facilitate that process to achieve the clients’ goal.

For the optimal ticketing platform with the best customer support staff, consider Claritick today.

Two years in with a total of +283 million covid cases and 5.4 million deaths worldwide, the coronavirus is not letting up. While daily cases fluctuate seasonally, vaccines are ever-rising, and individuals still need to travel for work to visit loved ones especially during this holiday season. The administration of all the tests and vaccines for billions of people worldwide is keeping health care workers under an immense amount of pressure. Thus, it’s no surprise that MyDev.com has been seeing unprecedented demand for its ticketing system Claritick. Laboratories and hospitals alike are looking for easy-to-use software that features everything health care workers need to capture and manage customer requests for PCR tests or vaccines. By using Claritick health care workers are finding that they can handle problems faster and more efficiently than before. Nothing ever falls through the cracks. Health care workers are automatically assigned to tickets, and routine notifications are sent out to doctors and nurses alike. For example: “Sarah PCR test complete, send email & text notification of result”, “3:30 pm PCR test assigned to nurse Ilse, room #401”, or “customers complaint reporting positive covid test after negative results were the issue, follow up with a call.”

Thus, the ticketing software is making it easy for laboratories to categorize orders (tickets) into “customer complaint”, “invoicing”, “positive tests” and so on, so that health care workers can work as a team and each individual in the office can be assigned to what they are strongest at managing. Subsequently, workers can focus on working by administering tests and vaccines rather than recording a large amount of menial clerical work over the phone. Most medical facilities also compliment using Claritick by using MyDev’s live chat software, Convosio. Convosio can turn online messaging into tickets through live or bot chat. Convosio offers prospects and customers alike an on-demand self-service approach, reducing customer anxieties and increasing sales with happy repeat business. Using Whether it’s tracking covid cases or administering PCR tests and vaccines, Claritick is the optimal system for health care workers.

The organization is key, especially as a business gets larger and segmented. As the business grows, responsibility amongst departments can get blurry. Who is in charge of managing an issue can lead to a chain of emails or bureaucratic tangle wire where nothing gets resolved. So, the larger the corporation, the more it needs software tools that precisely route issues to their separate departments. Enter claritick, an online ticketing system that helps teams and managers alike keep track of shipment orders, customer complaints, internal problems, and just overall items “tickets” that need to be followed up by staff.

When an order is made or a customer complains about the product or service, Claritick’s software automatically routes the “ticket” to the employee that’s strongest in managing it.

Whether you have an entire support team or just one ticket manager, claritick will get issues organized so solutions or resolutions can be made promptly. This is a system that customers and managers alike will appreciate. With claritick, managers will see all issues listed in an organized dashboard. Users will see when a ticket has been created and who it was assigned to. If a ticket is falling being on getting resolved (closed out), claritick will send an alert to management. claritick saves businesses from angry customers calling in to get a status update on their unresolved issue. claritick also connects to other apps such as convosio. With convosio, customers can text via live chat and a messenger bot will collect information and screen their issues with a pre-programmed series of questions. Customer responses to these questions will prompt the messenger bot to automatically create a ticket and route it to the appropriate staff. By linking convosio and claritick there’s no need for a large chat support department. Imagine the simplicity of just relying on a messenger bot to understand and route customer issues via a live chat icon that’s easily recognizable on your website. There’s no need to answer the phone or listen to frustration from the customer. Users can just focus on work knowing the ticket has been prepared to be viewed calmly so a thoughtful response can be made, which is optimal customer service.

For a large business with a wide array of issues or items to keep track of claritick is the answer. From tracking order shipments, managing customer returns or complaints, or just following up on invoice disputes with an outside vendor, claritick is a great system to keep important, time-sensitive items, organized.

Start your free trial today at claritick.com or send questions at: [email protected], (224)279–1076.

Customer service is an integral part of business, for online companies, that translates to call centers, customer support teams, ticketing systems, and live chat. Mistakes are costly, over 60% of customers will now move to a competitor after just one bad experience, and this number is growing every year. If a customer has two negative experiences, then the odds of them leaving jumps over 75%. So, at least for the sake of retention, having a capable support team with the tools to solve customer queries and complaints is essential. How must the support team conduct itself? Happy you asked, below is a list of how and why to operate in a certain manner.

In today’s instant gratification society, more than 60% of customers say their service standards have risen. At a minimum, this means customers expect to be responded to promptly regarding questions or issues. If there is a reason why a resolution cannot be made within a satisfactory time frame, then your support team should offer the customer an exact time for an update. If you satisfy a customer's issue or question, then it increases the likelihood that they’ll purchase from you again.

Now, don’t go to extremes to satisfy a customer regardless of their demands. A challenging customer can test a support teams’ patience, but it’s very important to show respect, remain patient, and show understanding. Thus, it’s important to hire friendly individuals that are calm, empathetic, supportive, and take initiative to act fast.

Once the customer feels like you understand them, issues typically get resolved easier and faster. Sometimes the solution is selling the customer another product or service you have, but that’s never going to happen if the person is frustrated or questions you. So, realize it’s vital that the customer feels understood prior to selling something else. On the positive, know that once you have customers engaged in conversation there’s a +45% chance of being able to sell something else because you’re already talking to them. Incentivize your agents to cross-sell or upsell.

So, what does good customer service look like?

Be Quick

Responsiveness is number #1, especially via live chat which is fast becoming the world preferred contact method, so make sure you have a live chat icon on all pages of your website. Customers expect to be engaged with a company representative within 60 seconds, with an industry average response of 23 seconds via live chat, you want to ensure someone is ready to reply at a moment's notice. Note, once a customer contacts you if it’s something the support team cannot resolve quickly then they need to open a ticket and send it over to the technical team.

Personalize

Everyone wants to feel special, if you cater the service to someone’s individuality then they are not only likely to remain as a customer but spend even more money in the future!

Optimize the website

Many customers and prospects don’t even want to contact the service department, they know there’s a chance you may not respond fast enough so they’d rather find the answer online. So, pack your FAQ page with many responses to possible customer questions. With live chat messenger bots, you can even pre-program responses to customer questions, this way if the computer cannot offer a satisfactory response, a ticket will be automatically opened and sent to the technical team for response (integrating live chat with a ticketing system, which is efficient!)

Now if you don’t have a live chat or ticketing system, it’s essential you do. However, let’s say you’re starting out, and still don’t have them, then prioritize agent training. Ensure your support team has knowledge of the product or service as well as the technical skills to resolve customer issues. Remind agents to be patient with customers all the time and personalize the interaction. This means you should equip support agents with the tools to know information about the customer.

Continuing Education

Always have someone in a leadership role pop into the support department to explain new service plans, metrics, and developments within the company. There might be employees within the support team that desire a greater understanding of the company. These individuals are great to substitute when co-workers in the operations department go on vacation. This way the person usually working in support will have a greater understanding of how the company operates.

For the optimal customer support setup, you should combine using an automated live chat and ticketing system. Linking both will empower your customer support team to resolve issues efficiently. Managers and employees alike will know who’s responsible for what and tasks will be resolved and closed out in a timely fashion. Use convosio for live chat and claritick for ticketing, both available on mydev.com

According to the National Association of Realtors, new home sales hit a 7-month high in November as Americans continue to benefit and take advantage of low mortgage rates. With a November seasonally adjusted annual sales pace of 744,000 being the highest since 796,000 in April, the housing industry is continuing to grow with strong demand. This translates to contractors turning to Claritask and Claritick for their project management and ticketing system solutions.  

With Claritask, construction managers can share a real-time workspace that views and administers tasks to all employees working on a project. Tasks and subtasks can be easily delegated to multiple individuals and managers can always check work status. Also, time-tracking or detailed time tracked reports can be generated to show investors or higher up directors, progress reports. “Recurring tasks” is another great feature of Claritask, for example, contractors can set up a checklist of safety equipment to be set every morning before the workday begins.  

Another great software for contractors to use to deal with customer complaints or issues during the home building process is Claritick. Claritick is a ticketing system that ensures nothing falls through the cracks when it comes to getting problems assigned and resolved quickly. Thanks to Clariticks multi-channel support a customer has the option conveniently call, email, or chat his or her issue. Thereafter, the issue is automatically assigned to the employee that’s strongest for the solution and notifications are sent to the manager on duty if tickets fall behind schedule. So, for a new home sale example, if a customer complains that his or her home has an issue with its freshly installed AC unit or furnace, Claritick will automatically assign the issue to a representative in the contractor’s appliance department. Claritick also gives contractors the ability to search through the history of all issues resolved so employees can continuously optimize for future repetitive complaints.

For the optimal project management or ticketing platforms, consider Claritask or Claritick offered on Mydev.com. Both Claritiask & Claritick seamlessly integrates with all other third party or MyDev in house applications such as Convosio or Zuitte.