#claritick

Ticketing software, somethin businesses didn’t think they need until now. The support team should have their own dashboard to view, resolve, and close out complaints, enter a software.

Here are a few reasons why a ticketing system is needed as a compliment to a project management system:

Tickets Are Organized In Que

When a customer or prospect complains, states a grievance, or has any sort of issue, the customer service department will open a “ticket.” This ticket gets slapped onto the dashboard of the software with a time stamp for everyone in the department to see. The ticket will not go away, in fact it will automatically change its status of important if user neglects it. This way of organizing issues is the most efficient form of distributing workload among a department.

No Need for Repetitive Tasks

With Claritick the administrator of the support department can customize how much or little information the employee needs to gather before stamping the ticket to the dashboard where it gets automatically assigned to someone. Once the ticket is posted in Claritick it can also alert managers in the operations department using a project management system (like Claritask also by MyDev) should they care to see what customer grievances are coming in.

Performance Review

Metrics can be tracked such as resolution time to see which agents are earning the most customer satisfaction from resolved issues.

For the optimal ticketing platform with the most efficient layout, consider Claritick today, offered at MyDev.com

Claritick & Convosio are both popular applications on MyDev.com. Users know how powerful they are as a tool when used together. Claritick is a ticketing system used to post, assign, resolve, and closeout customer issues. Convosio is a real-time live chat that supports staff use to interact with prospects or gather information to create tickets in Claritick. For optimal results, MyDev suggests using both systems in an action called “conversational ticketing.” Conversational ticketing is where a customer or prospect is prompted through live chat to answer a series of questions which will create a ticket and route the statement to the most experienced person in the support department to answer or solve.

Here are some reasons why conversational ticketing is simply the best:

Offers Self Service

Many questions from customers or prospects are repetitive. Yes, your business website could have an FAQ page but as many of you may already know, customers like to ask questions regardless. So, with Convosio you can program automated responses to common questions.

Turns Messages into Tickets

As stated above, with conversational ticketing, customers simply respond to a series of prompts that turn information into tickets automatically. Thus, the initial rudimentary tasks of gathering a name, phone number, or initial phase of the issue can be recorded and assigned to the most relevant employee based on the keywords.

Monitor & Enhance Support

With conversational ticketing, managers can judge how the individual assigned handled the issue and if they responded to the customer in a productive fashion. This way, staff can be: rewarded for their performance, given helpful speech suggestions, or reconditioned for proper support etiquette.

Maintain Compliance

With Claritick, managers can be confident that they’re always fully compliant in saving all records of customer or prospect tickets. This helps immensely when a customer is referencing something that happened in the past, managers can simply repopulate old tickets.

With inflation, the difficulty of hiring quality employees, and the pressure to cut costs or automate due to being understaffed during the pandemic, having a ticketing system can work wonders for a business that is finding a way to keep growing or solidify market share. For the optimal way to streamline your support department, try using and linking Claritick and Convosio, you’ll never go back to inbox checking ever again!

Claritick & Convosio offered at MyDev.com

As ticketing software platforms take over the world with their ability to streamline the customer support process, a police station is also getting in on the action. Police departments, well known for issuing tickets to citizens violating rule of law, are now in need of simplifying the clerical process before issuing the citation or warning.

According to an article by the Covington News titled “Covington approves purchase of new police ticketing software” published Oct 15, 2021, department chief Cotton said, “It should streamline officer-to-citizen contact.” In addition, he continued by saying “it should lessen the amount of time on the side of the road, which, it can make people a bit apprehensive to be on the side of the road, but it’s also very dangerous for a police officer to be out in traffic like that.” Before using a ticketing software the police station “clerical staff members had to take all the tickets and enter their information into their system, essentially duplicating the ticket information in a court friendly document.”

“All of that information will flow into our systems now” automatically thanks to the ability to scan the barcode of a person’s digital driver license and have it auto-populate within the ticketing system. Now that’s a business acting to save time!

Unfortunately, the police department spent a total of $117,649.55 for the equipment & software purchased from Motorola Solutions. The police department could have probably saved the local taxpayer a lot of money had they signed up to use MyDev.com’s Claritick pay as you go service, which is free to use at an entry-level, and very inexpensive to use every month using its premium features option. Claritick can be fully integrated with all other MyDev applications as well as most third-party platforms. If there isn’t a third-party platform that Claritick can connect with, then its support staff will engage with its subscriber to ensure it does.

Thus, if the police station was a subscriber of Claritick, and it complained that their system wasn’t fully integrating with the local courthouse to seamlessly pass through information, then Clariticks support staff would work to facilitate that process to achieve the clients’ goal.

For the optimal ticketing platform with the best customer support staff, consider Claritick today.

The organization is key, especially as a business gets larger and segmented. As the business grows, responsibility amongst departments can get blurry. Who is in charge of managing an issue can lead to a chain of emails or bureaucratic tangle wire where nothing gets resolved. So, the larger the corporation, the more it needs software tools that precisely route issues to their separate departments. Enter claritick, an online ticketing system that helps teams and managers alike keep track of shipment orders, customer complaints, internal problems, and just overall items “tickets” that need to be followed up by staff.

When an order is made or a customer complains about the product or service, Claritick’s software automatically routes the “ticket” to the employee that’s strongest in managing it.

Whether you have an entire support team or just one ticket manager, claritick will get issues organized so solutions or resolutions can be made promptly. This is a system that customers and managers alike will appreciate. With claritick, managers will see all issues listed in an organized dashboard. Users will see when a ticket has been created and who it was assigned to. If a ticket is falling being on getting resolved (closed out), claritick will send an alert to management. claritick saves businesses from angry customers calling in to get a status update on their unresolved issue. claritick also connects to other apps such as convosio. With convosio, customers can text via live chat and a messenger bot will collect information and screen their issues with a pre-programmed series of questions. Customer responses to these questions will prompt the messenger bot to automatically create a ticket and route it to the appropriate staff. By linking convosio and claritick there’s no need for a large chat support department. Imagine the simplicity of just relying on a messenger bot to understand and route customer issues via a live chat icon that’s easily recognizable on your website. There’s no need to answer the phone or listen to frustration from the customer. Users can just focus on work knowing the ticket has been prepared to be viewed calmly so a thoughtful response can be made, which is optimal customer service.

For a large business with a wide array of issues or items to keep track of claritick is the answer. From tracking order shipments, managing customer returns or complaints, or just following up on invoice disputes with an outside vendor, claritick is a great system to keep important, time-sensitive items, organized.

Start your free trial today at claritick.com or send questions at: [email protected], (224)279–1076.

According to the National Association of Realtors, new home sales hit a 7-month high in November as Americans continue to benefit and take advantage of low mortgage rates. With a November seasonally adjusted annual sales pace of 744,000 being the highest since 796,000 in April, the housing industry is continuing to grow with strong demand. This translates to contractors turning to Claritask and Claritick for their project management and ticketing system solutions.

With Claritask, construction managers can share a real-time workspace that views and administers tasks to all employees working on a project. Tasks and subtasks can be easily delegated to multiple individuals and managers can always check work status. Also, time-tracking or detailed time tracked reports can be generated to show investors or higher up directors, progress reports. “Recurring tasks” is another great feature of Claritask, for example, contractors can set up a checklist of safety equipment to be set every morning before the workday begins.

Another great software for contractors to use to deal with customer complaints or issues during the home building process is Claritick. Claritick is a ticketing system that ensures nothing falls through the cracks when it comes to getting problems assigned and resolved quickly. Thanks to Clariticks multi-channel support a customer has the option conveniently call, email, or chat his or her issue. Thereafter, the issue is automatically assigned to the employee that’s strongest for the solution and notifications are sent to the manager on duty if tickets fall behind schedule. So, for a new home sale example, if a customer complains that his or her home has an issue with its freshly installed AC unit or furnace, Claritick will automatically assign the issue to a representative in the contractor’s appliance department. Claritick also gives contractors the ability to search through the history of all issues resolved so employees can continuously optimize for future repetitive complaints.

For the optimal project management or ticketing platforms, consider Claritask or Claritick offered on Mydev.com. Both Claritiask & Claritick seamlessly integrates with all other third party or MyDev in house applications such as Convosio or Zuitte.

According to the National Association of Realtors, new home sales hit a 7-month high in November as Americans continue to benefit and take advantage of low mortgage rates. With a November seasonally adjusted annual sales pace of 744,000 being the highest since 796,000 in April, the housing industry is continuing to grow with strong demand. This translates to contractors turning to Claritask and Claritick for their project management and ticketing system solutions.  

With Claritask, construction managers can share a real-time workspace that views and administers tasks to all employees working on a project. Tasks and subtasks can be easily delegated to multiple individuals and managers can always check work status. Also, time-tracking or detailed time tracked reports can be generated to show investors or higher up directors, progress reports. “Recurring tasks” is another great feature of Claritask, for example, contractors can set up a checklist of safety equipment to be set every morning before the workday begins.  

Another great software for contractors to use to deal with customer complaints or issues during the home building process is Claritick. Claritick is a ticketing system that ensures nothing falls through the cracks when it comes to getting problems assigned and resolved quickly. Thanks to Clariticks multi-channel support a customer has the option conveniently call, email, or chat his or her issue. Thereafter, the issue is automatically assigned to the employee that’s strongest for the solution and notifications are sent to the manager on duty if tickets fall behind schedule. So, for a new home sale example, if a customer complains that his or her home has an issue with its freshly installed AC unit or furnace, Claritick will automatically assign the issue to a representative in the contractor’s appliance department. Claritick also gives contractors the ability to search through the history of all issues resolved so employees can continuously optimize for future repetitive complaints.

For the optimal project management or ticketing platforms, consider Claritask or Claritick offered on Mydev.com. Both Claritiask & Claritick seamlessly integrates with all other third party or MyDev in house applications such as Convosio or Zuitte.

Salesforce just recently debuted its new services in partnership with Alibaba Cloud. Now Salesforce users will have social commerce capabilities and connect data across multiple platforms. This will enable Salesforce users to better handle order management, product information, in conjunction with shipping providers.  

This new development comes after the fact that Salesforce expanded its partnership with DocuSign back in November. The two made it possible for a contract process via artificial intelligence.  

While it is exciting to hear that Salesforce is offering even more services, MyDev already has all these types of services in place across all its platforms. In addition, all MyDev applications can be connected to third party platforms, one doesn’t need to hope and rely on Salesforce to release such capabilities. For order management MyDev has Morsix. With Morsix you can track your sales, inventory, and returns. If you need to specifically deal with returns or consumer issues, one could use Claritick, a ticketing system for your customer service department. All these software solutions are also on the cloud and highly secure. If you’re looking for even more tools, boosting your sales or blasting out market campaigns, then MyDev also offers Zuitte or Sendbat.

Try using one of MyDev’s many applications today and see for yourself that there are software’s that accomplish the same things you’re looking for at a lower cost